Concession Supervisor

Position: Concession Supervisor Department: Food & Beverage Reports to: Manager, Food & Beverage POSITION SUMMARY: An integral part of the hospitality team, Concession Supervisors lead a group of concession teams during games and events at Rogers Forum and provide coaching to ensure each fan receives exceptional service. This is a part-time, hourly, event-based position. A typical shift includes * Lead concession teams and provide ongoing coaching and recognition to team members to ensure exceptional hospitality is provided and the fan experience is exceptional * Contributing to building a high-performance team by actively partnering with all staff of Rogers Forum * Perform end-of-night administrative duties as they related to the assigned stands * Other duties as required REQUIRED EXPERIENCE AND QUALIFICATIONS: * Proven front line customer service leadership in a food service setting * Excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan’s satisfaction * Strong communication and listening skills and the ability to communicate with guests and respond to inquiries * Have an incredible ability to thrive in a fast-paced and high volume environment while maintaining a first-in-class hospitality and food and beverage experience * Must be at least 19 years of age * Must be able to work weeknights, weekends, and holidays with a start time of approximately 4:00pm * Must be able to safely lift up to 35 lbs. * Must be able to stand during scheduled shift, withstand repetitive walking, reaching, and bending for long periods of time * Valid Serving it Right certificate is required Vancouver, and its neighbouring city, Abbotsford are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique communities. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team. This position will remain open until filled.

Lead and coach concession teams during games and events to ensure exceptional fan hospitality. Perform end-of-night administrative duties and partner with staff to build a high-performance team.

Requires proven customer service leadership in food service and a valid Serving it Right certificate. Candidates must be at least 19 years old and able to work evenings, weekends, and holidays.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service Leadership
• Problem Solving
• Service Recovery
• Communication
• Listening Skills
• Team Coaching
• Hospitality Management
• Administrative Duties

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Sports & Recreation

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine