Premium Concierge

Position: Premium Concierge Department: Premium Service Reports to: Manager, Premium Service Are your ready to join the Team? Your Abbotsford Canucks are seeking energetic, passionate individuals who want to be part of the action. We are excited to create memorable moments for our fans and guests of Rogers Forum. We can’t wait to meet you! POSITION SUMMARY: As part of the Premium Service team, the Premium Concierge provide best in class service to guests in our premium suites. This is an hourly, events-based, part-time position. A typical shift includes: * Monitoring and controlling guest access to the exclusive suite levels while ensuring all guests are greeted upon arrival * Promoting personal guest relations and ensure clients receive a consistently high standard of service and quality * Responding immediately to all incoming inquiries, suggestions and concerns from guests and taking initiative to create ‘wow’ moments for our clients * Advising and immediately following up with maintenance or housekeeping of any reported problems or concerns * Supplying management with an activity report at the completion of each shift * Supervising and maintaining designated concierge station during scheduled event time * Other duties as required REQUIRED EXPEREINCE AND QUALIFICATIONS: * Must be at least 19 years of age * Availability to start shifts as early as 4:00pm and/or 4:45pm * Must be able to work evenings, weekends and holidays as required for events * Minimum three years’ customer service, hospitality, or client service-related experience with a strong emphasis on an exceptional level of customer service and satisfaction * The ability to relate professionally to all levels of staff, guests, clients and VIP’s * Diplomatic, mature, people-oriented and professional * Must be able to stand for extended periods of time Vancouver, and its neighbouring city, Abbotsford are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique communities. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team. This position will remain open until filled.

Provide high-end service to guests in premium suites, including managing access and addressing inquiries. Coordinate with maintenance and housekeeping to ensure facility quality and provide shift activity reports to management.

Requires at least three years of experience in customer service or hospitality with a professional demeanor. Candidates must be at least 19 years old and available to work evenings, weekends, and holidays.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Hospitality
• Guest Relations
• Conflict Resolution
• Professional Communication
• VIP Relations
• Problem Solving
• Time Management

• Hospitality
• Customer Service & Support
• Sports & Recreation
• Administrative

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine