Technical Support Representative Tier 1

Access Communications is a fast paced, dynamic organization, with a positive work environment. As one of Saskatchewan’s Top Employers, one of Achievers 50 Most Engaged Workplaces and as a 100% Saskatchewan Co-operative, we offer competitive wages and a comprehensive benefits package. We need your help! We are looking for some great people - technical help desk experts who love helping customers. As a community owned co-operative, we pride ourselves on putting our customers first and being available when they need us most. This means we are looking for 24/7 open availability as shifts will include days, evening and weekends (7am - Midnight), with the possibility of overnight shifts. What You’ll be Doing: * Serving as the first point of contact for customers seeking technical assistance on all product lines by phone, email, chat or tickets with the objective of first contact resolution. * Determining the best solution based on the issues and details provided by the customer. * Completing follow ups with customers, next business day, after resolution to verify the issue is still resolved. * Performing remote troubleshooting through diagnostic techniques and pertinent questions. Experience and Skills Needed: * Customer experience dealing with complex issues, trouble shooting and problem resolution. * Demonstrate strong communication and interpersonal skills. * A 1-2-year technical diploma in computer or telecommunications studies. * Industry recognized certification such as CompTIA Network+, Cisco CCNA, CCT would be preferred. * A good understanding of computer systems, mobile devices, Televisions, and other interconnected devices. * Strong analytical skills, the ability to visualize, gather accurate information, articulate, analyze and handle complex problems. * Proven experience as a help desk technician or other customer support role. * Clear Criminal Record Check. * Open availability to work a variety of shifts including days, evenings and weekends. Competencies Valued: * A passion for and responsibility to the customer. * A passion for the work you do and how you do it. * A strong work ethic – reliable and committed. * A passion for learning. * A love of volunteering your time to help others. * A willingness to collaborate with other team members. What’s In It for You? * Excellent salary - $26.48/ hour, plus sales incentives! * Health, Dental and Vision benefits. * Company matched pension plan. * Health and Wellness benefits. * Flexible work environment. * Employee discounts on all products and services. Sound Like a Good Fit? We’d love to talk to you! Please submit the following to apply: * Resume of your employment history. * Cover letter explaining why you want to work on the technical help desk with a focus on providing a great customer experience.

Serve as the first point of contact for customers seeking technical assistance via phone, email, chat, or tickets. Perform remote troubleshooting and determine the best solutions to ensure first contact resolution.

Requires a 1-2 year technical diploma in computer or telecommunications studies and proven experience in a help desk or customer support role. Candidates must have strong analytical skills and open availability for various shifts including weekends and evenings.

• Competitive wages • Health benefits • Dental benefits • Vision benefits • Company matched pension plan • Health and wellness benefits • Flexible work environment • Employee discounts

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical support
• Customer service
• Troubleshooting
• Problem resolution
• Communication skills
• Interpersonal skills
• Analytical skills
• Help desk operations
• Computer systems
• Mobile devices
• Telecommunications
• Diagnostic techniques
• Remote Troubleshooting
• Strong Work Ethic
• Analytical Skills
• Customer Support
• Cisco Certified Network Associate
• Customer Service
• Communication
• CompTIA Network+
• Cooperation
• Sales
• Help Desk Support
• Interpersonal Communications
• Problem Solving
• Technical Assistance

• Customer Service & Support
• Technology
• Software
• Technical Support Representative
• Technical Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Formation minimale

Diplôme professionnel

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine