Host - Gretzky Patio

#BeExtraordinary At Andrew Peller Limited (APL), our mission is to be Canada’s #1 branded wine and craft beverage company by delivering the perfect brand experience for every lifestyle and occasion. Through our commitment to excellence, honouring our roots, owning it, fostering belonging and driving to succeed, we inspire teammates to be extraordinary every day. Who We Are We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking. We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience. We are hiring Hosts for our Wayne Gretzky Estate Winery and Distillery - this person will work a variety of shifts including outdoors at the Whiskey Patio, indoors for functions and events and around the property as needed. Wayne Gretzky Estates Winery and Distillery is part of the APL family, located in the heart of Niagara-on-the-Lake wine country. The 23,000-square foot facility nestled amongst the grapevines is the first combined winery and distillery in Ontario, inviting guests to join in a celebration of Canadian wine, Canadian whisky, and Canadian culture. We are one of Niagara on the Lake's must do destinations! State of the art distillery, award winning wines and best in class cocktails & experiences - you won't want to miss the opportunity to be a part of the team! What this teammate will get – Competitive hourly rate plus the potential to earn significant extra each hour with tip out/gratuities in one of Niagara on the Lake's largest patios. Part time opportunities or Full time Hours depending on what you are seeking Employee gift card to be used on products, restaurant or experiences. Incentives based on wine clubs sold. Best in class wine, beer and whisky education program. Access to our Employees Assistance Program, Learning Library and Development Seminars. What this teammate will be responsible for – Organize and maintain OpenTable reservations and group business bookings through Tripleseat. Ensure that all information regarding the restaurant and winery as a whole is updated and accurate. Responsible for upkeep of all menus and bill folders and that these items are in perfect condition at all times. The retail lists, comment cards, property brochures, Wine Club benefit must be stocked and up to date at all times. Maximize revenues per guest transaction (including up-selling) via a solid understanding of: property wines / property spirits / accessories / experiences / Wine Club membership benefits / events all Estate Wine Group properties and Andrew Peller Limited Wine Shop locations. What skills experience and knowledge this teammate will bring – Demonstrated Guest/Customer service excellence focus. Ability to recognize when guests and team members would benefit from support and assistance; contributing to others' initiatives without having to be asked. Smart Serve certification (you can get this online in less than 4 hours if you don't have it!) We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted. Accommodation: Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment. If you require an accommodation to apply or interview for a position, please email [email protected] Equal Opportunity Employment: At Andrew Peller Limited, we are committed to creating and celebrating a culture of Diversity, Equity, Inclusion and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. This role is being posted to fill an existing vacancy.

This role is responsible for organizing and maintaining reservations and group bookings, ensuring all restaurant and winery information is accurate, and managing the upkeep of menus and informational materials. The host must also maximize revenue per guest transaction through up-selling knowledge of property offerings and benefits.

Candidates must demonstrate excellence in guest/customer service and possess the ability to proactively support both guests and team members without being asked. A Smart Serve certification is required, though it can be obtained online quickly if not already held.

• Employee Gift Card • Incentives Based On Wine Clubs Sold • Wine Beer And Whisky Education Program • Employees Assistance Program • Learning Library • Development Seminars

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Guest Service Excellence
• OpenTable Reservations
• Group Business Bookings
• Tripleseat Management
• Menu Upkeep
• Bill Folder Upkeep
• Stocking
• Up-selling
• Wine Knowledge
• Spirit Knowledge
• Smart Serve Certification

• Hospitality
• Food & Beverage
• Customer Service & Support
• Retail

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine