CA-Specialist: Full-Time, Part-Time, and Part-Time Temporary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious — you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives. DESCRIPTION Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes. Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. MINIMUM QUALIFICATIONS You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. You should also be proficient in written and spoken French if your role is based in Quebec — English is required for the rest of Canada (sign language supported for both languages). PREFERRED QUALIFICATIONS You can: Demonstrate knowledge of Apple products and services. Personalize solutions based on customer needs, and effectively communicate them. Work in a fast-paced environment, often supporting multiple customers at the same time. Work in a team environment, demonstrating shared responsibility and accountability with other team members. Be curious and open to learning from others and helping each other grow. Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience. Be trusted with sensitive or confidential information, keeping with Apple’s core values.

The Specialist is responsible for delivering excellent service by understanding customer needs, identifying ownership opportunities, presenting products and services, and educating customers on purchasing options. They must also proactively stay updated on Apple's offerings and support peers by sharing product and service knowledge.

Candidates must have availability to work schedules based on business needs, including nights, weekends, and public holidays, and must reliably attend work as scheduled. Proficiency in written and spoken French is required for roles in Quebec, while English is mandatory for the rest of Canada.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Sales
• Product Knowledge
• Communication
• Teamwork
• Curiosity
• Problem Solving
• Inclusion
• Diversity
• Accountability

• Retail
• Customer Service & Support
• Sales

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine