IT Support Technician( Part-time 1-2 days per week)

Company DescriptionAstucemedia is a global leader in innovative creative and software solutions for real-time data visualization on live TV, studios, museums, immersive experiences, and sports venues. Our software and services enhance augmented reality graphics, virtual sets, video walls, interactive apps, and on-screen overlays across television and digital platforms.We’re a team of passionate trailblazers who thrive on creativity, collaboration, and cutting-edge technology—and we’re looking for someone who’s just as excited to shape the future with us.Job DescriptionWe are seeking a motivated, resourceful, and sharp IT Support Technician to provide on-site technical support at our Montreal office.This is a flexible, part-time position operating on a casual/as-needed basis, averaging up to 1 to 2 days per week depending on operational needs and office deployments. It is a perfect fit for a tech-savvy individual looking for a versatile role in a creative and highly technological environment.This role goes far beyond traditional IT ticketing. You will be our go-to, semi-internal resource handling day-to-day office needs, working alongside our external IT provider and office coordinator.Qualifications1. User Support & Office LogisticsProvide quick, efficient, and friendly Tier 1 (day-to-day) tech support to on-site employees.Take ownership of conference room setups—proactively troubleshooting ongoing issues (audio/video, projection, and Teams/Zoom connectivity).Maintain general office IT health, including internet connectivity, printers, and general peripheral troubleshooting.2. Workstation & Equipment ManagementSet up, configure, maintain, and image workstations (PC and Mac) for existing staff and onboarding new hires.Manage, wire, and physically organize network equipment and hardware at the office.Assist with routine physical security backups and local data maintenance.Qualifications & ProfilePractical IT experience, currently pursuing or possessing a background in an IT-related field (Computer Science, Software/IT Engineering, or a DEC/AEC in Network Administration / IT Support).Technical Skills:Familiarity with both Windows and macOS environments.Basic understanding of networking concepts (Wi-Fi, routers, cabling, IP addresses).Comfort setting up and troubleshooting hardware, audio/video gear, and office equipment.Core Competencies:Resourcefulness & Fast LearnerHighly motivated and capable of working independently as the main IT contact on-site.A genuine interest in creative environments, media infrastructure, and an aspiration to learn DevOps methodologies.Additional InformationWork ConditionsEmployment Status: Part-Time / Casual Employee (Salarié sur appel / à horaire variable).Hours: Variable based on office needs, averaging up to 1 to 2 days per week (approximately 8 to 15 hours/week). No fixed weekly minimum is guaranteed.Flexibility: Adaptable scheduling to accommodate academic course blocks or exam schedules, with the ability to adjust availability from semester to semester.Location: On-site at our Montreal office. Compensation: up to CAD 25 - hourly

Provide on-site Tier 1 technical support for employees and manage office IT health, including internet and peripherals. Responsible for workstation configuration, imaging, and the physical organization of network equipment.

Requires practical IT experience and a background or current studies in Computer Science, IT Engineering, or Network Administration. Must be proficient in Windows and macOS with a basic understanding of networking concepts.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Tier 1 Tech Support
• Windows
• macOS
• Networking
• Hardware Troubleshooting
• Audio/Video Setup
• Workstation Imaging
• Network Cabling
• Peripheral Troubleshooting
• Conference Room Setup

• Technology
• Customer Service & Support
• Creative & Media
• Software
• Engineering

Formation minimale

Diplôme collégial

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

15 heures par semaine