Retail Sales Associate - Ottawa Trainyards

ABOUT THE ROLE As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. WHAT YOU'LL DO * Consistently treat all customers and employees with respect and contribute to a positive work environment. * Promote loyalty by educating customers about our loyalty programs. * Seek out and engage with customers to drive sales and service using suggestive selling. * Enhance customer experience using all omnichannel offerings. * Be accountable to personal goals which contribute to overall store goals and results. * Support sales floor, fitting room, cash wrap, back of house, as required. * Maintain a neat, clean and organized work center. * Handle all customer interactions and potential issues/returns courteously and professionally. * Execute operational processes effectively and efficiently. WHO YOU ARE * A good communicator with the ability to effectively interact with customers and your team to meet goals. * A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers. * Passionate about retail and thrive in a fastpaced environment. * A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required. * Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. * Able to utilize retail technology. * Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Engage with customers to drive sales and brand loyalty through excellent service and product expertise. Maintain store operations including the sales floor, fitting rooms, and cash wrap while executing operational processes.

Candidates should be customer-focused communicators who thrive in fast-paced environments and are open to feedback. Must be able to work a flexible schedule and lift up to 30 lbs.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Suggestive Selling
• Omnichannel Retail
• Communication
• Problem Solving
• Retail Technology
• Inventory Management
• Sales Driving

• Retail
• Sales
• Customer Service & Support

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Exigences de lieu

Country, Canada