On-Site Customer Service Representative

LOCATION This part-time position is on-site at a customer location in Hudson Bay, SK SUMMARY Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries’ assets. This position works more than 50% of the time at the customer location. JOB DUTIES * Orders items to ensure appropriate inventory levels are maintained for Consignment customers. * Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. * Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product. * Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters. * Proactively generates sales by actively promoting Motion Industries’ products to existing customers. * Expedites backorders. May pull inventory and prepare order for shipment to customer. * May handle customer returns. May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order. * May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. * Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders. * Routinely interacts with customers to obtain and fulfills orders correctly. Interacts with suppliers as necessary to obtain pricing for items. * Partners with Account Representatives to ensure customer satisfaction. * May assist customer by troubleshooting via telephone or email and identifying correct part. * Attends training sessions regularly to continue professional growth and development. * Performs other duties as assigned. * Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales). EDUCATION & EXPERIENCE * Typically requires a high school diploma or GED. KNOWLEDGE, SKILLS, ABILITIES * Customer service and communication skills required. Ability to multi-task and time management skills required. * Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. * Good driving record required. * Reliability, organization, and attention to detail required. COMPANY INFORMATION Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com [http://jobs.genpt.com/] or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

The role involves processing customer orders accurately and maintaining appropriate inventory levels for consignment customers. It also includes promoting Motion Industries' products and negotiating sale prices to maximize profit.

Requires a high school diploma or GED and a good driving record. Candidates must possess strong communication skills and moderate computer proficiency for business systems and internet research.

• Healthcare Coverage • Retirement Savings • Vacation • Sick Pay • Holiday Pay

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Communication
• Multi-tasking
• Time Management
• Computer Skills
• Information Processing
• Inventory Management
• Negotiation
• Sales Promotion
• Troubleshooting
• Organization
• Attention To Detail

• Customer Service & Support
• Sales
• Logistics
• Manufacturing
• Retail

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Exigences de lieu

Country, Canada