Medical Spa Receptionist

Join Our Team! GraceMed Olde Oakville is looking for a Part-time Medical Spa Receptionist to join our team! GraceMed is a growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, and medical-grade skincare in multiple locations. Our purpose is to help a growing number of patients realize their true self, whether through cosmetic surgery and dermatology. We are a caring organization with world-class medical professionals, that incorporates state-of-the-art technology with industry-leading procedures to provide best-in-class care for patients. Why Join Our Team: * Rewards that grow: Competitive compensation. Team member group benefits program plus discounts on medical-grade skin care and aesthetic services. * Strength in harmony: Warm and personable team-based atmosphere.  Work alongside a team of skilled professionals with access to a variety of treatments to help our patients achieve exceptional outcomes. * Learn from the best: Elevate your skills by staying at the forefront of the industry. Access ongoing training and development opportunities. What you’ll do: * Welcoming and checking in patients upon their arrival to the clinic and providing world-class service to ensure patient comfort. * Answering calls and responding to messages, providing information relevant to the inquiry. * Knowledge of procedures and products, and sharing treatment information with patients professionally and confidently. * Actively sharing marketing initiatives and promotions with patients to provide an excellent patient experience with full service and sales support. * Processing patients’ payments and scheduling re-occurring and follow up appointments. * Conducting confirmation of appointment and retention phone calls. * Checking and responding to clinic emails and voice messages. * Address patients' questions and concerns about treatments and products. * Responds and resolves issues and concerns with patient and, escalating concerns to the Clinic Manager, as needed. * Providing feedback and suggestions to Clinic Manager to improve Patient Experience. * Supporting with inventory management and supply ordering. * Other responsibilities, as required. What you will bring along: To excel in this role, you should be dedicated to patient care and service, with a preference for experience or a strong interest in the integrative medical field. The ideal candidate will have specialized healthcare experience, preferably in dermatology or a related area, and possess OHIP billing skills. * At least 2 years' related experience in health, beauty and wellness industry or medical receptionist. * Previous experience working in a private medical, dental or optometry practice, and/or beauty/skincare sales is preferred. * Exceptional customer service skills. * Experience with point-of-sale transactions is an asset. * Experience with provincial and insurance billings would be viewed favorably. * Open and honest communication and strong relationship- building skills. * Dedication to maintaining confidentiality of all patient records. * Experience working with web-based email applications, Microsoft Office and Electronic Medical Records is desired. Rate of Pay: $19-$22/hour GraceMed is an equal opportunity employer and is committed to a diverse and inclusive workforce.  Accommodation is available upon request for candidates with disabilities taking part in all aspects of the selection process.

The receptionist will manage patient check-ins, scheduling, and payments while providing information on medical-grade skincare and aesthetic procedures. They are also responsible for inventory management, responding to patient inquiries, and supporting clinic marketing initiatives.

Candidates must have at least 2 years of experience in the health, beauty, or wellness industry, preferably with a background in dermatology or private medical practices. Proficiency in OHIP billing, Electronic Medical Records, and Microsoft Office is highly desired.

• Competitive compensation • Team member group benefits program • Discounts on medical-grade skin care • Discounts on aesthetic services • Ongoing training and development opportunities

• Soins cliniquesSouhaitée
• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Patient care
• Customer service
• Medical reception
• OHIP billing
• Point-of-sale transactions
• Inventory management
• Electronic medical records
• Microsoft office
• Communication
• Relationship building
• Scheduling
• Dermatology knowledge
• Sales support
• Conflict resolution
• Confidentiality
• Patient Comfort
• Sales Support
• Healthcare Industry Knowledge
• Microsoft Excel
• Billing
• Customer Service
• Training And Development
• Plastic Surgery
• Dermatology
• Electronic Medical Record
• Optometry
• Sales
• Marketing
• Inventory Management
• Microsoft Office
• Point Of Sale
• Relationship Building
• Skin Care
• Surgery
• Honesty

• Healthcare
• Customer Service & Support
• Administrative
• Retail
• Sales
• Spa Receptionist
• Medical Secretary
• Medical Secretaries
• Medical Secretaries and Administrative Assistants

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine