(Remote) Project Manager - Professional Services

Résumé du poste

Lead multi-functional project teams in the implementation of mission-critical utility billing and CIS software solutions. Manage project financials, client expectations, and project timelines while proactively resolving issues to ensure high-quality delivery.

Détails du poste

NorthStar, a division of Harris; is seeking a Project Manager (PM) who is energetic and driven, with experience leading software implementations. As a PM, you will partake in project planning and scheduling, and lead our consultants in the implementation of Utility Billing and Client Information Software (CIS) solutions to new and existing clients. This PM opening is with our NorthStar business unit and reports to the Director of Professional Services. This remote role welcomes candidates anywhere in Canada and the US in the EST timezone. Travel is required as needed, approximately 5%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean. Salary: 45K Hours: 30 hours/week with benefits. AI & Innovation Mindset We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards. What your impact will be: Lead multi-functional project teams toward completing work deliverables for implementation of mission critical software packages Review statement of work and create an effective project plan to deliver on specified solution Provide updates and manage client expectations, ensuring delivery of highest quality software solution and customer service Manage project financials Proactively resolve project issues to mitigate delays and to reduce the impact on the client and project timelines Conduct post implementation reviews to identify areas of improvement and apply learning What we are looking for: 5+ years managing enterprise or CIS software implementation projects Strong leadership skills Possess a deep understanding of all activities associated with software system implementations Ability to maintain a calm demeanor in challenging situations What would make you stand out: PMP Certification What we can offer: 3 weeks’ vacation and 5 personal days Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment Employee stock ownership and RRSP/401k matching programs Lifestyle rewards Remote work and more! About NorthStar: NorthStar Utilities Solutions is a unique company that has served the utility community in North America and the Caribbean for more than 50 years. Our team members have enabled us to have continuous growth and innovation. We pride ourselves on delivering impressive customer service and standing apart as an industry leader. We are looking for people who are avid problem solvers, crave challenges, embrace technology and grasp complex ideas. Click here to learn more about NorthStar Utilities Solutions. About Harris: Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses. #LI-remote

Ce que vous ferez

Lead multi-functional project teams in the implementation of mission-critical utility billing and CIS software solutions. Manage project financials, client expectations, and project timelines while proactively resolving issues to ensure high-quality delivery.

Exigences

Requires 5+ years of experience managing enterprise or CIS software implementation projects and strong leadership capabilities. Candidates must be legally eligible to travel internationally and possess a valid passport.

Avantages

• Vacation • Personal days • Medical benefits • Dental benefits • Vision benefits • Employee stock ownership • RRSP/401k matching • Lifestyle rewards • Remote work

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Leadership · Souhaitée
• Communication · Souhaitée
• Gestion de projet · Souhaitée
• scheduling · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Project management
• Software implementation
• Utility billing
• CIS software
• Project planning
• Scheduling
• Leadership
• Financial management
• Risk mitigation
• Post-implementation review
• AI tools
• Automation
• Customer service
• Problem solving
• Communication
• Project Management
• Workflow Management
• Curiosity
• Innovation
• Investments
• Artificial Intelligence
• Customer Service
• Energetic
• Emerging Technologies
• Billing
• Project Planning
• Project Management Professional Certification
• Product Software Implementation Method
• Expectation Management
• System Implementation
• Medical Software
• Proprietary Software

Domaines d’emploi

• Management & Leadership
• Software
• Technology
• Customer Service & Support
• Consulting
• Professional Services Project Manager
• Project Manager (General)
• Management and Organization Analysts
• Project Management Specialists