Restaurant Equipment Service Coordinator

Founded in 2010 and headquartered in Toronto, Ontario, Canada, Italiana FoodTech was established with a simple mission: to bring the finest Italian commercial food equipment to restaurants and food-service professionals throughout North America. Today, we are one of North America’s leading distributors of premium pizza and pasta equipment. With decades of industry experience, our team helps restaurant owners, pizzerias, bakeries, commissaries, and food manufacturers select the right equipment to launch, expand, and optimize their operations. We combine technical expertise with a deep understanding of food production to provide solutions that improve efficiency, increase productivity, and deliver consistent, high-quality results. The Role We are looking for a Service Coordinator / Technical Support Specialist to join our Toronto team. This is a unique, hands-on role combining coordinating service requests, customer support, technical troubleshooting, parts support, and equipment service. The successful candidate will become the primary point of contact for customers and service partners requiring technical assistance with Italiana FoodTech equipment. You will develop a strong understanding of our equipment, how it operates, common service issues, preventative maintenance requirements, and troubleshooting procedures. You will be responsible for helping manage service cases from the initial customer request through diagnosis, coordinating external technicians, parts replacement, customer follow-up, and final resolution. This job will require hands on experience working with mechanical equipment and strong technical knowledge of how machines work. Applicants that do not show this on their resume will not be considered. Service Department Responsibilities: Respond to incoming service requests by phone, video call and email in a professional & timely manner Gather the necessary information to properly assess service requests, including equipment model, serial number, photos, videos and a description of the issue. Coordinate service requests, including scheduling technician visits, and communicating service requirements to customers and service providers. Follow up with customers and technicians to ensure service requests are progressing and resolved. Review technician findings and service reports and coordinate next steps when additional parts or repairs are required. Assist with managing service parts inventory and coordinating replacement parts as required Coordinate parts shipments, and ensure prompt delivery to customers and service providers. Utilize mechanical skills to work with the warehouse department to assist with equipment troubleshooting, repairs and maintenance as needed in the Italiana FoodTech showroom and warehouse. Maintain accurate records of customer interactions, service requests, technician findings, parts used and case resolutions. Communicate across time zones with customers, service providers and manufacturers to troubleshoot equipment issues and coordinate solutions. Assist in creating resources for common repair, service and maintenance procedures for customer and technician reference. Work closely with other departments to coordinate billing, shipping and service solutions & escalate complex technical issues to manufacturers or internal management when required. Manage database of product manuals and parts lists, sourcing missing materials as needed. Qualifications Previous experience in customer service, service coordination, equipment technical support & repair, preferably in the foodservice industry. Previous experience working with commercial restaurant or food-service equipment is a strong asset. Strong mechanical aptitude and technical troubleshooting skills for both mechanical and electrical components and a willingness to develop an in-depth understanding of commercial foodservice equipment. Excellent verbal and written communication skills, with the ability to clearly explain technical information to customers and service providers with varying levels of knowledge. Detail-oriented with strong organizational & time management skills, and the ability to manage multiple open service requests and priorities simultaneously. Proactive and resourceful problem-solving skills with a customer-focused mindset and the ability to take ownership of issues through resolution. Comfortable working with tools and performing hands-on equipment troubleshooting and basic repairs Ability to read and interpret equipment manuals, exploded parts diagrams, wiring diagrams and other technical documentation is an asset Basic understanding of electrical, mechanical and gas equipment systems is an asset. Strong computer skills working in a Mac environment, with the ability to learn service management, inventory and internal business systems. Valid G Licence required Languages English fluency required Italian a strong asset French is an asset Benefits On site parking Health insurance benefits package. Collaborative and supportive work environment. Hours & Location Full-time, on-site position at our Toronto office Located near Dufferin & Steeles Monday to Friday, 8 hours per day Flexible start time between 7 and 9am. Occasional communication outside regular business hours may be required when coordinating with Italian manufactures or customer/service partners across different time zones. Pay: $32/hour starting

Coordinate service requests and technical support for commercial food equipment, managing cases from initial request to final resolution. Perform hands-on troubleshooting, repairs, and maintenance in the showroom and warehouse while managing parts inventory.

Requires previous experience in service coordination and technical repair of commercial food-service equipment with strong mechanical and electrical aptitude. Must possess a valid G Licence and be fluent in English.

• On site parking • Health insurance benefits package • Collaborative and supportive work environment

• Gestion du tempsSouhaitée
• Customer supportSouhaitée
• Résolution de problèmesSouhaitée
• Electrical troubleshootingSouhaitée
• Communication SkillsSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Service Coordination
• Technical Troubleshooting
• Mechanical Aptitude
• Customer Support
• Parts Inventory Management
• Equipment Repair
• Electrical Troubleshooting
• Technical Documentation Reading
• Time Management
• Mac OS
• Communication Skills
• Problem Solving

• Customer Service & Support
• Trades
• Food & Beverage
• Manufacturing
• Logistics

Expérience minimale

2+ ans

Postuler avant le

27 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte