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Détails du poste

KINESIOLOGIST/PTA/CLINIC EXPERIENCE ASSOCIATE (CASUAL) – CHARLOTTETOWN Pay range of $18 - $20 per hour commensurate with experience About this opportunity The Kin/PTA/CEA is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to ensure all clients come into our clinics feeling welcome, supported, and heard. This will be achieved by creating a warm and inviting clinic environment, supporting clients with questions, and anticipating challenges with a solutions-focused approach. You will also play a key role in assisting with client scheduling, as well as other administrative duties, and ensuring effective operational flow within the clinic for both clients and colleagues. Take an inside look at what you’ll do each day * Create a welcoming environment for clients, guests, team members and stakeholders * Respond to in-person, telephone and digital (email and SMS through Clinic master) inquires promptly and always within 24 hours * Solve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible * Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is aware * Schedule private/acute clients effectively based on the client’s Care Plan as set out by their clinician(s) * Schedule to maximize opportunity for client access to care (including access to online booking) * Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking * Maintain confidentiality of client records and personal and personal health information at all times * Facilitate effective flow within the clinic What you need to be successful * A natural ability to connect with people and build strong relationships * Demonstrated ability to identify problems/potential problems quickly coupled with strong problem solving skills * Be Pro-active and Results-oriented * Strong written and verbal communication skills * Ability to switch between tasks quickly and with ease * Excellent time management and organizational skills with attention to detail * Excellent listening and observational skills * Strong computer literacy with various applications and programs (Microsoft Office) * Strong customer service skills * Ability to work independently and as part of a cohesive team * Posses a post secondary diploma as a PT Assistant, Kinesiologist or equivalent experience Expected Schedule: * Part-time evenigs and Saturdays * Monday/Wednesday: 3pm to 6pm * Saturday: 8am-4pm and vacation coverage as needed Who you are You are an outgoing and energetic people person. When someone approaches your area, you instinctually smile, say hello, and welcome them. You can instantly build rapport and trust with people, just by being your authentic self. You are a naturally empathetic person and enjoy making people feel comfortable, heard, and taken care of. You thrive in a fast-moving environment, love to problem solve, and to make things better for anyone you encounter. If this sounds like you, we would love to speak with you and share our story and passion for helping others with you. What CBI Health offers you * Continuous learning and skills development, including growth and leadership opportunities * Competitive compensation * Flexible hours, which allow work-life balance and focus on quality of life About Us CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients. We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data-driven solutions and better health outcomes. Learn more at cbihealth.ca [http://www.cbihealth.ca/]. Inclusion Matters We welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process.

Ce que vous ferez

The role involves creating a welcoming environment for clinic clients while managing scheduling and administrative tasks. You will act as the first point of contact, addressing client inquiries and ensuring efficient operational flow within the clinic.

Exigences

Candidates must possess a post-secondary diploma as a PT Assistant, Kinesiologist, or equivalent experience. Strong communication, problem-solving, and computer skills are required to succeed in this fast-paced environment.

Avantages

• Continuous learning • Skills development • Growth opportunities • Leadership opportunities • Competitive compensation • Flexible hours

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Souci du détail · Souhaitée
• Communication · Souhaitée
• Microsoft Office · Souhaitée
• Saisie de données · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Problem solving
• Scheduling
• Communication
• Time management
• Organizational skills
• Computer literacy
• Microsoft Office
• Interpersonal skills
• Relationship building
• Attention to detail
• Listening skills
• Observational skills
• Data entry
• Empathy
• Continuous Development
• Rapport Building
• Energetic
• Organizational Skills
• Administrative Functions
• Customer Service
• Computer Literacy
• Confidentiality
• Leadership
• Problem Solving
• Kinesiology
• Personal Health Records
• Proactivity
• Time Management
• Verbal Communication Skills
• Detail Oriented

Domaines d’emploi

• Healthcare
• Administrative
• Customer Service & Support
• Customer Experience Associate
• Physical Therapist
• Physiotherapists
• Physical Therapists