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Résumé du poste

The Assistant Manager oversees daily store operations, including inventory management, staff training, and customer service. Additionally, they are responsible for creating clothing designs and marketing graphics using design software.

Détails du poste

The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University. The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs. It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution. In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students. Job Summary Society 58 is your on campus one-stop shop that serves students, alumni, and the Queen's community. We aim to provide high-quality and affordable options for Queen's clothing and merchandise We also offer custom order and purchasing for students, alumni and Queen's community. Competencies Accountability Attention to Detail Communication Cultural Sensitivity Problem Solving Conflict Management Time Management Client/Customer Focus Job Duties General Management Responsibilities Maintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to create a positive team atmosphere Assist with employee training by giving encouragement and coaching as needed while ensuring all employees comply with company policies, procedures, health and safety regulations, and ethical standards Support store operational activities including product ticketing, shipping and receiving, product flow, floor change-outs, sales and markdowns, and store up-keep Attend and fully participate in all in person and virtual meetings Maintain consistent communication with stakeholders, responding to e-mails in a timely manner to ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution Participate as an active member on hiring panels to keep the service adequately staffed Obtain a strong working knowledge of service hardware and software Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual Other duties as assigned by Head Manager or VPOPS Graphics & Clothing Assistant Manager Use past sales trends to order clothes and merchandise, while creating designs for new clothing and merchandise Create designs for new clothing and merchandise in conjunction with the Marketing and Online Assistant Manager and Head Manager Assist Marketing and online with graphics for social media and promotional materials Use appropriate software (Illustrator, Photoshop, Canva) to create logos for new items Maintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to create a positive team atmosphere Assist with employee training by giving encouragement and coaching as needed while ensuring all employees comply with company policies, procedures, health and safety regulations, and ethical standards Support store operational activities including product ticketing, shipping and receiving, product flow, floor change-outs, sales and markdowns, and store up-keep Attend and fully participate in all in person and virtual meetings Maintain consistent communication with stakeholders, responding to e-mails in a timely manner to ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution Participate as an active member on hiring panels to keep the service adequately staffed Obtain a strong working knowledge of service hardware and software Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual Other duties as assigned by Head Manager or VPOPS Job Requirements Sound analytical thinking, planning, prioritization, and execution skills Demonstrated time management skills Ability to identify measures of performance and actions needed to improve or correct performance Ability to supervise and motivate a team to achieve and exceed their goals Ability to delegate, set expectations, and monitor progress of all direct reports Ability to remain calm and poised in urgent situations Work Conditions Interaction with employees, management, and the public at large Operation of desktop computer and peripherals The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.

Ce que vous ferez

The Assistant Manager oversees daily store operations, including inventory management, staff training, and customer service. Additionally, they are responsible for creating clothing designs and marketing graphics using design software.

Exigences

Candidates must possess strong analytical, planning, and prioritization skills with the ability to supervise and motivate a team. Proficiency in design software such as Illustrator, Photoshop, and Canva is required for the graphic design components of the role.

Compétences indiquées

• Gestion du temps · Souhaitée
• Adobe Photoshop · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Souci du détail · Souhaitée
• Canva · Souhaitée
• Graphic Design · Souhaitée
• Communication · Souhaitée
• Team Leadership · Souhaitée
• Gestion des stocks · Souhaitée
• Adobe Illustrator · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Graphic Design
• Retail Management
• Adobe Illustrator
• Adobe Photoshop
• Canva
• Inventory Management
• Team Leadership
• Customer Service
• Communication
• Time Management
• Problem Solving
• Conflict Management
• Attention To Detail
• Merchandising
• Staff Training
• Promotional Materials
• Shipping And Receiving
• Canva (Software)
• Accountability
• Analytical Thinking
• Advocacy
• Ethical Standards And Conduct
• Planning
• Logo Design
• Health and Safety Regulatory Compliance
• Management
• Training And Development
• Sales
• Marketing
• Peripheral Devices
• Product Flow Diagram
• Purchasing
• Coaching
• Prioritization
• Delegation Skills
• Cultural Sensitivity
• Detail Oriented

Domaines d’emploi

• Retail
• Management & Leadership
• Creative & Media
• Marketing
• Customer Service & Support
• Graphic Design and Marketing Assistant
• Graphic Designer
• Graphic and Multimedia Designers
• Graphic Designers