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Résumé du poste

The role involves managing customer inquiries and complaints while coordinating order flow between clients and the production floor. You will be responsible for maintaining accurate records and ensuring production timelines are met through effective communication.

Détails du poste

Who we are We are a small & successful screen-printing and custom apparel company based in Ontario that have been operating for 10+ years. With a tight-knit team of 21 people split between the office and the production floor/factory, we move fast, take pride in our work, and enjoy collaborating as a team. We handle everything from custom t-shirts to large corporate orders, and we have built a solid reputation for quality and reliability. We are growing, and we need another great person to help keep things running smoothly. The role This is a front-line role that sits right at the intersection of customer care and production coordination. You will be the first voice customers hear when they call, the person who keeps orders on track, and a key link between our customers and the production floor. If you like variety, enjoy talking to people, and have a knack for staying organized when things get busy, this could be a great fit for you. What you will be doing Answering phones and responding to customer inquiries with a friendly, helpful attitude Handling customer issues and complaints calmly and professionally, and following up to make sure things get resolved Entering and tracking orders in our shop management software Coordinating between customers and the production team to make sure timelines, artwork approvals, and job specs are clear Flagging any production issues or delays early so customers are never left wondering Keeping records accurate and up to date Supporting the team with general office tasks as needed Applying any knowledge of screen printing, embroidery, or graphic design where it is useful What we are looking for A strong communicator good with people & teams Solid skills in email communications, Microsoft word & excel Organized and detail-oriented Can work calmly under pressure and timelines Comfortable picking up new software quickly Bonus Skills Experience in a production, print, or trades environment is an asset Familiarity with screen printing, graphics, or apparel decoration (Photoshop & Illustrator) What we offer Competitive pay Benefits package that kicks in after 3 months A supportive environment & team to collaborate and grow with A stable, full-time role with regular hours On-the-job training and support as you get up to speed How to apply Send your resume. We would love to take a look and see how your skills, experience and capabilities align. You do not need a formal cover letter. We look forward to reviewing your application. The IAT Team

Ce que vous ferez

The role involves managing customer inquiries and complaints while coordinating order flow between clients and the production floor. You will be responsible for maintaining accurate records and ensuring production timelines are met through effective communication.

Exigences

Candidates should possess strong communication and organizational skills with proficiency in Microsoft Office and the ability to learn new software. Experience in a production or print environment is considered an asset for this position.

Avantages

• Benefits package

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Sens de l’organisation · Souhaitée
• Illustrator · Souhaitée
• Photoshop · Souhaitée
• Detail-oriented · Souhaitée
• Microsoft Excel · Souhaitée
• Graphic Design · Souhaitée
• Communication · Souhaitée
• Microsoft Word · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Production coordination
• Communication
• Microsoft Word
• Microsoft Excel
• Organization
• Detail-oriented
• Problem solving
• Shop management software
• Screen printing
• Embroidery
• Graphic design
• Photoshop
• Illustrator
• Screen Printing
• Record Keeping
• Adobe Illustrator
• Adobe Photoshop
• Customer Service
• Graphic Design
• Project Management Software
• Coordinating
• Customer Inquiries
• Detail Oriented

Domaines d’emploi

• Customer Service & Support
• Manufacturing
• Administrative
• Creative & Media
• Trades
• Customer Care Advisor
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks