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Résumé du poste

The supervisor will oversee and coach security personnel and fan experience hosts to ensure a safe, welcoming environment during events. They are responsible for managing crowd dynamics, responding to security incidents, and conducting pre-event briefings and post-event debriefings.

Détails du poste

Are you a friendly and passionate team player looking for an exciting part-time job in the fast-paced world of Sports and Entertainment? Become a part of our Fan Experience and Security team at Rogers Place. Our vision is to be a World Leader in Sports & Entertainment, and together, we inspire our fans by connecting them to their passions, which is ours as well! Our Fan Experience and Security team provides world-class customer service that exceeds our guests’ expectations and creates unforgettable moments that last a lifetime. As a Supervisor within our Fan Experience and Security team, you will have an opportunity to create a welcoming and inclusive environment that brings the best fans in the country to their feet. Your Focus in this Role: * Make all our fans feel welcome by greeting them with our Signature Approach. * Promote a safe, kind, and welcoming environment to all. * Provide training to security personnel on event-specific procedures, emergency response protocols, and communication techniques. * Provide oversite, supervision and coaching to Event Security Agents and Fan Experience Hosts during events at ICE District venues (Rogers Place, Downtown Community Arena, and ICE Plaza and Fan Park), ensuring the delivery of the highest quality of service and safety to employees, fans, clients and contractors. * Comprehend the intricacies of crowd dynamics, individual behavior, and ensuring safety in large gatherings, while skillfully guiding appropriate and measured responses to various situations. * Conduct pre-event briefing and post-event debriefing sessions ensuring Fan Experience Hosts and Event Security Agents are equipped with all necessary information and tools to execute a successful event and to take away wins and improvements to better the overall guest experience. * Respond promptly and appropriately to any security incidents, disturbances, or emergencies that may arise during the event that may need a supervisor’s assistance, while also empowering the staff to make decisions with confidence and clarity. * Assist with the event reporting and incident reporting structure, ensuring quality reporting is done in a timely fashion and signed off by the appropriate supervisors or management. * Apply general knowledge of Rogers Place, Downtown Community Arena, ICE District policies and procedures for events and ensuring overall safety for all. Does this sound like you? * You are energetic, friendly, and deeply passionate about delivering “Unforgettable Moments.” * You thrive in a respectful and collaborative environment and enjoy working independently and as part of a team * You have previous security, customer service, leadership, and supervisory experience. * Previous experience within a licensed establishment under the AGLC. * You are a creative thinker with the ability to visualize ways to improve processes and procedures * You portray patience and can communicate with discretion, diplomacy, and tact when handling sensitive situations while deescalating high-stress interactions. * You are available to work evenings, weekends, and holidays. * You are comfortable working outdoors to support our outdoor events in our Ice District Plaza and Fan Park! Education, Experience and Skills: * Valid Alberta SSIA Security License * Valid First Aid, with CPR/AED or equivalent (St. John’s, Red Cross, Emergency Medical Planning Canada – GMCC) is an asset * Valid or the ability to obtain ProServe and ProTect through AGLC * Proficient written and oral skills * Ability to proactively handle emergency and high-stress situations Next Steps: Thank you for your interest in joining our team! Those moving forward in the process will be contacted by a member of our team. Stay in Touch! Official Edmonton Oilers Website | NHL.com [https://www.nhl.com/oilers/]

Ce que vous ferez

The supervisor will oversee and coach security personnel and fan experience hosts to ensure a safe, welcoming environment during events. They are responsible for managing crowd dynamics, responding to security incidents, and conducting pre-event briefings and post-event debriefings.

Exigences

Candidates must hold a valid Alberta SSIA Security License and have previous experience in security, leadership, and customer service. Availability to work evenings, weekends, and holidays is required, along with the ability to obtain ProServe and ProTect certifications.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Leadership · Souhaitée
• Communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Security supervision
• Customer service
• Crowd dynamics
• Emergency response
• Leadership
• Conflict de-escalation
• Incident reporting
• Team coaching
• Communication
• Diplomacy
• Event management
• Safety protocols
• Emergency Response
• Automated External Defibrillator (AED) Certification
• Tactfulness
• Patience
• Energetic
• Supervision
• Cardiopulmonary Resuscitation (CPR) Certification
• American Red Cross (ARC) Certification
• Planning
• First Aid
• Emergency Medical Services
• Management
• Customer Service
• Incident Reporting
• QC Reporting
• Coaching
• Process Improvement

Domaines d’emploi

• Security & Safety
• Sports & Recreation
• Management & Leadership
• Customer Service & Support
• Security Supervisor
• Security Guards
• First-Line Supervisors of Security Workers