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Résumé du poste

The Client Care Advisor provides high-level service and support to Private Banking clients through in-person, email, and phone interactions. They are responsible for managing office traffic, resolving client concerns, and championing digital education to enhance the client experience.

Détails du poste

Job Description What is the opportunity? As a key member of the Private Banking team, the Client Care Advisor is responsible for creating a tailored and memorable welcome experience at our Vancouver Private Banking Office. You will fulfil on incoming servicing requests in person, via email, and phone and identifying unmet client needs through discovery in daily interactions. You will also champion digital education to enable our clients to engage with RBC through the channel of their choice. What will you do? You will be an everyday banking expert specialized in delivering the Black Card Experience through high-level service and support, transaction excellence, digital education, and opportunity spotting As part of the Private Banking Support team, you will understand and deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email, and over the phone Apply professional hospitality standards and professional client communication which includes e-mail, phone or in person interaction with clients. Manage conference room booking Manage stationery and display of marketing materials Manage Private Banking Centre traffic, informing management team of opportunities to improve sales and service availability. Resolve client concerns at first point of contact in a highly professional, timely, and accurate manner Maximize the use of technology and champion digital education to enable our clients to engage with RBC through the channel of their choice What do you need to succeed? Must-have Minimum of 1-2 years of banking experience Strong working knowledge of Microsoft Office Suite Proven client service skills Excellent organizational skills Nice-to-have Post-secondary education in Commerce or Business Administration Proficiency in Mandarin/Cantonese is an asset What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Job Skills Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy Additional Job Details Address: VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVER City: Vancouver Country: Canada Work hours/week: 20 Employment Type: Part time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2026-09-18 Application Deadline: 2026-09-25 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Ce que vous ferez

The Client Care Advisor provides high-level service and support to Private Banking clients through in-person, email, and phone interactions. They are responsible for managing office traffic, resolving client concerns, and championing digital education to enhance the client experience.

Exigences

Candidates must have 1-2 years of banking experience and strong proficiency in the Microsoft Office Suite. A post-secondary education in Commerce or Business Administration is preferred, and fluency in Mandarin or Cantonese is considered an asset.

Avantages

• Bonuses • Flexible benefits • Competitive compensation • Coaching and development opportunities

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• adaptability · Souhaitée
• Analyse de données · Souhaitée
• Communication · Souhaitée
• Microsoft Office Suite · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Banking
• Client service
• Microsoft Office Suite
• Organizational skills
• Digital education
• Communication
• Transaction excellence
• Hospitality
• Problem solving
• Data analysis
• Client discovery
• Adaptability
• Digital literacy
• Data Analysis
• Management
• Curiosity
• Innovation
• Business Administration
• Private Banking
• Organizational Skills
• Microsoft Office
• Coaching
• Sales
• Workplace Inclusivity
• Commercial Banking
• Mandarin Chinese
• Marketing Materials
• Cantonese Chinese
• Digital Literacy

Domaines d’emploi

• Finance & Accounting
• Customer Service & Support
• Administrative
• Private Banking Manager
• Client Service Representative / Associate
• Inquiry Clerks
• Customer Service Representatives