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Résumé du poste

The tour guide is responsible for researching, designing, and leading engaging walking tours for groups of 5-30 customers. They must provide local recommendations and represent the company while maintaining a high standard of customer service.

Détails du poste

Tour Guide - Ottawa (ON) Company Overview Toonie Tours is a fun, customer, and quality-focused tour company that welcomes and connects customers to Canada through tours and experiences. Founded in 2018, Toonie Tours has become a 5-star rated tour company by putting the customer first and delivering genuinely down-to-earth tours and experiences. Toonie Tours is located in in 11 cities from West coast Victoria to East Coast Quebec City and aims to expand its operations and activities across Canada. Job Description Toonie Tours is currently looking for Tour Guides to join our team and represent their local community in Ottawa, Ontario. This position is for a freelance, contractor position and experience in a similar role is preferred. We are primarily hiring people who are available to work part-time or seasonal full-time, and often on weekends. The primary responsibility for this position is to lead a group of 5-30 customers on a highly entertaining and engaging tour of your community. Toonie Tours embraces a performance-based compensation model to keep Tour Guides at the top of their game. We are looking for people who love Canada and know all about their communities! Roles & Responsibilities * Creative – Learn, research, design, and personalize tours and stories to be authentically presented. * Leadership – Meet, welcome, and lead tour groups of 5-30 customers. * Customer-Service – Provide local recommendations and tips for out-of-town travelers, and customers less familiar with your community. * Be the local Toonie Tours Expert – Represent Toonie Tours, your community, and tour guides in general to the public. You are actively involved in your community and have that wanderlust spirit. * Working outdoors in varying weather conditions. Key Attributes * Communicative and Social – Strong verbal communication skills, ability to present and speak loudly, personable, and approachable. We are looking for fluent English-speaking Tour Leaders and welcome additional languages (French, Spanish, German, Russian, Italia, Portuguese) to join our offerings. * Entertaining and Positive – Exceptional story-telling skills, capture the attention of the group, and has a great sense of humor. * Self-driven / Self-starter / High Performer – Works well in a performance-based compensation model. Is recommendable and commands 5-star reviews. * Flexible & Confident – Adapts well to varying circumstances as the group needs change with the always-changing outdoor environment. * Punctual – shows up early for every tour, without fail. * Physically fit - (can manage 5 km of walking in 3 hours, while speaking and presenting) * Legally authorized to work in Canada Job Types: Full-time, Part-time, Seasonal, Freelance, Contract Benefits: * Flexible scheduling that fits your lifestyle. * Performance-based earning potential. via commissions and bonuses * Meet people from around the world. * Develop public speaking and customer service skills. * Share your passion for Ottawa and your local community. * Fun, engaging, and rewarding work environment. * Be part of a growing Canadian tourism company. * Enjoy team events, discounts, and other company perks. Language: * Spanish (preferred) * German (preferred) * French (preferred) License/Certification: * First Aid Certification (preferred) Work Location: In person

Ce que vous ferez

The tour guide is responsible for researching, designing, and leading engaging walking tours for groups of 5-30 customers. They must provide local recommendations and represent the company while maintaining a high standard of customer service.

Exigences

Candidates must be physically fit, possess strong verbal communication skills, and have a passion for their local community. Fluency in English is required, with proficiency in additional languages like French, Spanish, or German considered an asset.

Avantages

• Flexible scheduling • Performance-based earning potential • Commission and bonuses • Networking opportunities • Professional development • Employee discounts • Company perks

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• adaptability · Souhaitée
• Leadership · Souhaitée
• Communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Public speaking
• Storytelling
• Customer service
• Leadership
• Communication
• Research
• Time management
• Physical fitness
• Adaptability
• Humor
• Local knowledge
• Operations
• English Language
• German Language
• French Language
• Customer Service
• Self-Starter
• Spanish Language
• Verbal Communication Skills
• Russian Language
• First Aid Certification
• Portuguese Language
• Research Design
• Public Speaking
• Tourism

Domaines d’emploi

• Hospitality
• Customer Service & Support
• Creative & Media
• Tour Guide
• Travel / Tour Guide
• Travel Guides
• Tour Guides and Escorts
• Tour and Travel Guides