Customer Service Lead (Supervisor) - Castlefield

Customer Service Specialist Position Summary Are you ready to bring an optimistic and proactive approach to a dynamic work environment? Join the Kitchen Hub team, where creating experiences, having an entrepreneurial mindset, and prioritizing professionalism are not just values, but the foundation of delivering unbelievable customer service. In the midst of hectic moments, your calm demeanor and organized work habits will shine, ensuring an unforgettable experience for all stakeholders, including customers, delivery drivers, restaurant partners, team members and vendors. We’re looking for individuals who take initiative and have a “make it happen” mindset to work. As a member of our team, you’ll be at the forefront of creating seamless and enjoyable experiences for Kitchen Hub customers. Role and Responsibilities Be part of an engaged, energetic and fun operations team in our store. Positively contribute to creating an unbelievable experience for all customers and delivery drivers. Work with restaurant partners to efficiently run food from their space to our front-of-house. Ensure complete orders are expedited to the correct customer or driver. Assist customers with placing orders on kiosks and be a Kitchen Hub expert. Resolve order issues efficiently and turn every interaction to a positive experience. Perform side duties including the maintenance of dine-in and work areas, waste removal, sweeping and mopping, and ensuring restroom cleanliness. Full participation in the facility Health & Safety program with a proactive approach to health, safety and security at all times. Communicate effectively with restaurant partners to help ensure operational standards are met. Problem solve to find solutions to technical issues that arise and impact the customer experience. Consistently follow operational procedures and look for new ways to improve efficiencies. As required, assist with receiving deliveries. Other duties as requested by management. Qualifications 1-2 years of Customer Service experience with a genuine passion for creating the best experiences Is outgoing and friendly Is punctual, reliable and can be counted on for consistent attendance Is available to work flexible hours (may include early mornings, evenings, weekends, and/or holidays) Has a positive, proactive and solution focused mindset Shows great attention to detail and is organized and tidy Must have the ability to lift up to 20lbs and exert well-paced mobility throughout a shift Strong communication skills in spoken English Health and Safety, and/or Food Handler Certification considered an asset Compensation 18.50/hour Employment Type Part-Time, Full-Time Kitchen Hub welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Ensure an exceptional customer and driver experience by managing order flow and resolving issues efficiently. Maintain facility cleanliness and collaborate with restaurant partners to meet operational standards.

Requires 1-2 years of customer service experience and a proactive, solution-focused mindset. Candidates must be available for flexible hours and capable of lifting up to 20lbs.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Problem Solving
• Communication
• Organization
• Time Management
• Conflict Resolution
• Health & Safety Compliance
• Operational Efficiency
• Waste Removal
• Optimism
• Energetic
• Technical Issues
• Professionalism
• Lifting Ability
• Food Handler's Card
• Cleanliness
• Disabilities
• Mopping
• English Language
• Operations
• Proactivity
• Restaurant Operation
• Solutions Focused
• Detail Oriented

• Customer Service & Support
• Food & Beverage
• Hospitality
• Management & Leadership
• Lead Customer Service Supervisor
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

Formation minimale

Diplôme professionnel

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine