Aquatic Supervisor - Guelph

ROLE The Supervisor is responsible for the quality and delivery of the Making Waves program and for ensuring team alignment with Company Core Values. This role requires strong leadership, active listening, collaboration, and excellent verbal and written communication skills. Supervisors lead by training, supporting, mentoring, and motivating both Aquatic and Administrative staff while fostering a positive and high-performing team environment. They bring an entrepreneurial mindset to daily operations, take initiative to solve challenges, and consistently model the Company’s Core Values in action. RESPONSIBILITIES The specific duties and responsibilities for this position include but are not limited to the following: PEOPLE LEADERSHIP & TEAM DEVELOPMENT · Support employees through day-to-day coaching, guidance, and issue resolution · Provide supervision and leadership to shift teams · Foster a positive workplace culture through morale and staff engagement initiatives · Lead ongoing staff training, mentorship, and development · Lead by example while supporting Head Coaches, Customer Service Representatives, and Swim Instructors in-water and on-deck to ensure quality program delivery and operational standards QUALITY ASSURANCE: · Ensuring quality and adherence to company Guidelines in all programs · Adhering to policies, procedures, and governing regulations RUBLIC RELATIONS: · Communicating with clients and prospective employees · Liaising and maintaining relationships with external course conductors · Maintains and ensures a safe, clean and organized facility space · Sales Merchandise, Program and Office Inventory · Implement company KPIs and key metrics as assigned · Performing any position within the facility · Manager on Duty as Required · Operational Support as Required · Additional Administrative Items as Required QUALIFICATIONS: · LSS National Lifeguard (Required) · LSS Lifesaving Instructor (Required) · Standard First Aid with CPR-C (Required) · MWSS Coach Course Certification (can be obtained upon hiring) · 1+ years experience of leading staff · Vulnerable Sector Check REPORTS TO: Manager LOCATION: Making Waves Guelph - 104 Cooper Drive SCHEDULE: · Daytime, evening, and weekend shifts available · Minimum availability of 2 days per week required · Flexible scheduling opportunities available Our team is strongest when it reflects the communities we serve. We welcome different backgrounds, perspectives, identities, and experiences. Diversity makes us better, smarter, and more fun to be around. Ready to Apply: Submit your resume. We’d love to hear from you. Exceptional people are rare. We’re hoping one of them is reading this.

The Supervisor is responsible for the delivery of the Making Waves program and ensuring team alignment with company core values. They provide leadership, training, and mentorship to aquatic and administrative staff while maintaining operational standards and facility safety.

Candidates must hold LSS National Lifeguard, LSS Lifesaving Instructor, and Standard First Aid with CPR-C certifications. A minimum of 1 year of experience in leading staff and a Vulnerable Sector Check are also required.

• Service à la clientèleSouhaitée
• Premiers soinsSouhaitée
• Résolution de problèmesSouhaitée
• Assurance qualitéSouhaitée
• LeadershipSouhaitée
• CommunicationSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Staff Training
• Mentorship
• Team Management
• Customer Service
• Operational Support
• Quality Assurance
• Active Listening
• Communication
• Problem Solving
• Inventory Management
• Lifeguarding
• First Aid
• CPR-C
• Cardiopulmonary Resuscitation (CPR)
• Sales
• Key Performance Indicators (KPIs)
• Merchandising
• Operations
• Proactivity
• Coaching
• Team Building

• Sports & Recreation
• Management & Leadership
• Administrative
• Customer Service & Support
• Education
• Aquatics Supervisor
• Lifeguard
• Protective Services Workers Not Elsewhere Classified
• Lifeguards, Ski Patrol, and Other Recreational Protective Service Workers

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine