Front Desk Associate - Toronto Talent Pool

At Myo, our mission is to raise body IQ globally. We aim to empower clients with the tools they need to move better, feel better, and do what they love—longer. We envision a world where everyone feels empowered to care for their bodies with clarity and confidence. Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your everyday. With 20 locations (and counting!) across Canada and the U.S., including our clinics in Toronto (Cityplace, Yorkville, Liberty Village, PATH, Leslieville, Mississauga, Markham, and Richmond Hill), Myo is leading the movement-health conversation and inspiring the world to make proactive care a part of everyday life. Connect With Us - Join Our Talent Pool (Front Desk Associates) This posting is part of our evergreen approach to building a network of like-minded Front Desk Associates who align with our mission and values. Whether you’re an experienced administrator or just starting your career in client experience, we’d love to connect with you. By applying here, you’re taking the first step toward joining a team that plays a key role in delivering an exceptional client journey. Front Desk Associates are the first point of contact at Myo - creating welcoming, seamless, and high-quality experiences for every client who walks through our doors. While we may have active opportunities, this posting also allows you to express interest in roles across all our Toronto clinics—or simply stay connected for future openings as we continue to grow. You can expect to hear back from us within a week, as building genuine connections matters to us. If our vision resonates with you, we’d love to hear from you! \n What You'll Do: Provide all clients exceptional service and hospitality in line with Myo standards Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management Ensure all claims, invoices, transactions are submitted and filed accurately. Maintain clean, consistent client notes for seamless service to each client Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant Who We're Looking For: You have 1+ years of experience working in a customer service and/or hospitality role You care deeply about ensuring positive client interactions and experiences You are proud of the team and workspace you’re a part of, exemplified through a well-maintained, presentable clinic You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion You’re passionate about the work we do, the services we offer and can clearly communicate the long-term value to our clients You perform your job duties with consideration and care for business driving booking strategies You thrive in a fast-paced environment You are innately curious, always seeking to solve problems, answer questions and better your work product You show up as your authentic self day in and day out, making your voice heard You prioritize your own physical and mental health so you can show up as your best version in the workplace Myo Benefits + Perks: 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify) Group RRSP with Profit-Sharing Employer Match Discounted Pet Insurance through SPOT Complimentary paid staff treatment sessions Bonus payout for referral of new team members Employer-paid Mental Health Support through Homewood \n Join Our Talent Pool – Front Desk Associates At Myo, we’re building more than just a team - we’re building a vibrant community of passionate individuals who are committed to delivering exceptional client experiences and helping people move better every day. Even if we don’t have immediate openings, we’re always eager to connect with like-minded individuals who share our mission and values. By joining our talent community, you’re taking the first step toward being part of something bigger. More on Myo: Core Values and Principles At the heart of our operational ethos lie our core values, encapsulated by a commitment to: Care Deeply (Empathy) One Team, One Dream (Collaboration) Make it Count (Focus) Set the Pace (Ambition) Never Stop Learning (Curiosity) 💡 Learn more about us through our YouTube and Instagram.

Front Desk Associates are responsible for providing exceptional service and hospitality, acting as the first point of contact, and introducing service offerings to clients via various communication channels. Key duties also involve monitoring and managing the clinic schedule, accurately handling claims and invoices, maintaining organization, and ensuring seamless shift handoffs.

Candidates must possess at least one year of experience in a customer service or hospitality role and demonstrate a deep commitment to positive client interactions and experiences. The ideal applicant should be detail-oriented, passionate about the company's mission, capable of thriving in a fast-paced setting, and prioritize their own well-being.

• Extended Health Benefits • Group RRSP With Profit-Sharing Employer Match • Discounted Pet Insurance • Complimentary Paid Staff Treatment Sessions • Bonus Payout For Referral Of New Team Members • Employer-Paid Mental Health Support

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Client Service
• Hospitality
• Client Experience
• Scheduling
• Invoicing
• Transaction Processing
• Client Notes Maintenance
• Clinic Organization
• Client Follow Up
• Business Driving
• Marketing Initiatives
• Communication
• Problem Solving
• Attention To Detail
• Teamwork

• Healthcare
• Customer Service & Support
• Administrative
• Hospitality

Expérience minimale

1+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine