Client Support Clerk (Service Desk) - Part Time Aux

Résumé du poste

The clerk monitors the service desk ticketing queue to perform software installations, hardware moves, and password resets. They are also responsible for updating service request systems and managing physical hardware setup within client workspaces.

Détails du poste

Req ID: 69277 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Client Support Clerk (Service Desk) - Part Time Aux to join our team in Burnaby, British Columbia (CA-BC), Canada (CA). Purpose of Position The Client Support clerk monitors the IMAC perform queue throughout the Province in the established ticketing tool for tickets assigned directly to this position. Tickets received to be actioned will consist of requests to install basic software and to move various types of hardware. Client Support Clerks will also respond to requests for client password resets. Accountabilities Perform password resets and update NTT DATA’s service request system accordingly Update the status of the IMAC (Installs, Moves, Adds and Changes) Services through to completion within NTT DATA’s service request system Update Schedule Planner with unplanned absences, OT shifts and other data entry within the system Install Standard Products or sub-components of Standard Products Unpack and set up hardware components and connect to the power receptacle and to the LAN jack within the Client User’s office or workspace and test the device Move and prepare for disposal, according to Client direction all packing materials and other associated trash to the mutually agreed designated location within the facility Monitor the Capacity Management mailbox Qualifications High School Diploma and one year of customer service experience, education and /or training Experience with Data Entry and Typing skills Excellent Communication Skills with English Language proficiency Basic Computer Skills in Microsoft Office environment Financial Responsibility No financial responsibility. Direct Supervision No direct supervision. Project/Team Leadership or Training No team leader/training responsibilities. Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process. Pay Range (2026): CAD 27.5535 / Hr About NTT DATA Services NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. INDHCLSMC

Ce que vous ferez

The clerk monitors the service desk ticketing queue to perform software installations, hardware moves, and password resets. They are also responsible for updating service request systems and managing physical hardware setup within client workspaces.

Exigences

Candidates must possess a high school diploma and at least one year of customer service experience. Proficiency in English, basic computer skills in Microsoft Office, and strong data entry and typing abilities are required.

Compétences indiquées

• Software Installation · Souhaitée
• Service à la clientèle · Souhaitée
• Microsoft Office · Souhaitée
• Saisie de données · Souhaitée
• Communication Skills · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Data entry
• Typing
• Communication skills
• English language proficiency
• Microsoft office
• Hardware installation
• Software installation
• Password resets
• Ticketing systems
• Capacity management

Domaines d’emploi

• Customer Service & Support
• Technology
• Administrative
• Consulting