Account Service Representative - Night Shift- EN

Job Description What is the opportunity? The Account Service Representative is responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production. Night Shift – Midnight to 8:00AM What will you do? Follows standard processes as outlined in Folio guidelines policy, process and procedures referring items outside established standards to the Manager. Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI. Examines all documents for completeness and takes full responsibility for quality and accuracy of day to day responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience. Understands, accepts, and supports change as it relates to their role and the commitment to client fulfillment. Exercises due diligence in following operational risk policies, procedures standards and guidelines. Ensures all authorities for the role are reviewed, understood, and adhered to. Takes personal accountability for high achievement; actively participates in weekly coaching routines and learning opportunities to improve their individual and team contribution. Supports a client first mindset through communication and demonstrated positive behaviours What do you need to succeed? Must-have Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs. Client Focus Efficient and accurate data entry abilities. Available to work from Sunday through Friday (maximum of 37h5) Flexibility to work from 22:45 to 6:45 or midnight to 8:00 AM Responsible for the reception/preparation of parcels Ability for problem resolution and to determine quickly the departments’ priorities Nice-to-have Ability to work in high volume & strict timeframe deadlines Knowledgeable of products supported by the team (Commercial Deposit Processing, Cash processing) What’s in it for you? We thrive on the challenge to be our best, thinking progressively to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in an agile, collaborative, progressive, and high-performing team The opportunity to interface with executives from many different parts of the organization Job Skills Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management Additional Job Details Address: 1 PLACE VILLE MARIE:MONTRÉAL City: Montréal Country: Canada Work hours/week: 0 Employment Type: Part time Platform: TECHNOLOGY AND OPERATIONS Job Type: Casual Pay Type: Salaried Posted Date: 2026-05-20 Application Deadline: 2026-09-09 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

The representative is responsible for processing routine data entry and online transactions while balancing deposits from clients and branches. They must ensure accuracy and quality in daily tasks to meet business SLAs and KPIs during the night shift.

Candidates must be bilingual in English and French and possess efficient data entry skills. Availability to work night shifts from Sunday through Friday is required.

• Bonuses • Flexible Benefits • Coaching and Development

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• CommunicationSouhaitée
• Critical ThinkingSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Communication
• Critical Thinking
• Customer Service
• Interpersonal Relationship Management
• Operational Delivery
• Process Improvements
• Time Management
• Data Entry
• Problem Resolution
• Bilingualism

• Finance & Accounting
• Customer Service & Support
• Administrative

Expérience minimale

0+ ans

Postuler avant le

26 sept. 2026

Langue de l’offre

anglais

Heures de travail

38 heures par semaine

Niveau d’expérience

Not Applicable