Front of House - Rumble Boxing

Résumé du poste

The Front of House team member is responsible for driving sales through membership conversions and managing daily studio operations. They also serve as the primary point of contact for clients, ensuring a welcoming environment and high-quality customer experience.

Détails du poste

Front of House – Rumble Boxing Bring the Energy. Meet the People. Grow With the Brand. Rumble Boxing is loud music, dark room, big energy, sweaty high-fives, and people walking out feeling like they just became the main character. We're hiring Front of House team members who love people, move fast, and want to work somewhere that actually feels fun. This is the job for someone who can talk to anyone, bring good energy at the front desk, and help turn first-timers into regulars. This role is based in our Yorkville location. The Vibe You're not sitting behind a desk waiting for the shift to end. You're greeting clients, hyping first-timers, helping people book classes, selling memberships, keeping the studio moving, and becoming part of a team people actually want to be around. What You'll Own Sales & Revenue: sell memberships and class packs through in-person, phone, and digital follow-up; convert leads into booked classes, trials, and memberships; follow up daily on inquiries, leads, and no-shows; hit and exceed weekly and monthly sales goals. Client Experience: welcome every client and first-timer with energy and confidence; run smooth check-ins before class; handle questions, concerns, and feedback quickly and respectfully; build relationships that support retention and referrals. Front-of-House Operations: keep the front desk clean, organized, and ready for peak traffic; support opening and closing duties and daily studio checklists; manage phone, email, and internal communications promptly; share promos and studio offers clearly. Who We're Looking For Outgoing, personable, and confident in conversations, in person and on the phone Comfortable selling and hitting targets and KPIs Reliable, punctual, and professional Fast-moving during busy rushes and calm under pressure Coachable and open to feedback Sales, retail, hospitality, fitness, or customer service experience is a plus Good energy is required Schedule We are mainly looking for full-time team members. Strong part-time applicants are also welcome if availability is strong. Morning, evening, and weekend availability is important. What You Get Competitive hourly pay of $18–$23/hour plus performance-based incentives Free Rumble classes Retail and Personal Training discounts Paid training and sales coaching Growth path into FOH Lead, Assistant Manager, or Studio Manager roles A team environment that feels social, fast, and alive Why This Role Matters You are the first face people see when they walk in. You set the tone, help first-timers feel less nervous, help members feel known, and help the studio grow. At Rumble, Front of House is where sales, community, and culture meet. Apply Send your resume and tell us why you'd be a good fit!

Ce que vous ferez

The Front of House team member is responsible for driving sales through membership conversions and managing daily studio operations. They also serve as the primary point of contact for clients, ensuring a welcoming environment and high-quality customer experience.

Exigences

Candidates should be outgoing, personable, and comfortable working in a fast-paced, sales-driven environment. Previous experience in sales, retail, hospitality, or fitness is considered an asset.

Avantages

• Competitive hourly pay • Performance-based incentives • Free Rumble classes • Retail discounts • Personal training discounts • Paid training • Sales coaching

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Sens de l’organisation · Souhaitée
• Vente · Souhaitée
• Communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Sales
• Customer service
• Communication
• Relationship building
• Conflict resolution
• Time management
• Organization
• Retail
• Fitness industry knowledge
• Lead generation
• Phone etiquette
• Interpersonal skills
• Punctuality
• Professionalism
• Darkroom
• Composure
• Customer Service
• Selling Techniques
• Internal Communications
• Key Performance Indicators (KPIs)
• Operations
• Coaching
• Calmness Under Pressure

Domaines d’emploi

• Customer Service & Support
• Sales
• Retail
• Sports & Recreation
• Administrative
• Front of House Staff
• Sales Lead
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel