Employment Case Manager & Job Developer - Regular Part-Time

About Smithers Community Services Association For more than 50 years, Smithers Community Services Association (SCSA) has served the Bulkley Valley and surrounding communities. While we are proud of our history, what truly defines us is our commitment to continuous improvement, innovation, and responding to the evolving needs of our community. SCSA is a dynamic non-profit organization with an annual operating budget of approximately $5 million and a team of more than 60 employees. Through a diverse range of programs—including supportive housing, homelessness prevention, family support, settlement services, transportation, seniors' services, and community literacy—we work to create positive and lasting change. Our work is guided by a commitment to being client-centered, accessible, inclusive, trauma-informed, and accountable. We value equity, diversity, inclusion, Reconciliation, collaboration, integrity, and continuous learning. Most importantly, we believe every individual deserves dignity, respect, and the opportunity to thrive. If you are passionate about making a meaningful difference and share our values, we invite you to join our team and help build a stronger, more inclusive community. PROGRAM: English Language & Multicultural Services (ELMS) POSITION: Employment Case Manager & Job Developer JOB TYPE: Regular Part-Time JOB POSTING #: JP-032-2026 WORK HOURS AND SCHEDULE: The regular working hours for this position are 28 hours per week or 4 days per week, consisting of 7 hours per day. Standard working hours are 8:30 a.m. to 4:30 p.m., with a one-hour unpaid lunch break. DATE POSTED: August 6, 2026 CLOSING DATE: Until the position is filled. *We will conduct rolling interviews and may close this position if suitable candidates are found. Early submissions are recommended. START DATE: September 14, 2026 SALARY RANGE: $29.17/hour – $33.49/hour NO: OF POSITIONS: 01 PROGRAM SUMMARY: The English Language and Multicultural Services (ELMS) Program empowers newcomers to Canada to live full lives in our community. The program offers free multi-level English classes, volunteer tutor matching, information and orientation, community connection services, employment services, and cultural learning activities. The service utilizes learner-centered approaches to teach and introduce newcomers to Canadian culture and resources, to connect them with the community and to strengthen English speaking, listening, reading, and writing skills. A welcoming and supportive community is built through shared intercultural experiences. POSITION SUMMARY: The Employment Case Manager & Job Developer supports eligible clients in achieving sustainable employment through individualized employment planning, career coaching, job search assistance, and labour market guidance. The position is responsible for providing comprehensive case management, assessing clients' employment needs and strengths, developing action plans, and connecting clients with appropriate employment, training, and community resources. The Employment Case Manager & Job Developer also plays a key role in job development by building and maintaining relationships with local employers, promoting clients to potential employers, identifying employment opportunities, and supporting successful job placements. Working collaboratively with employers, community partners, and service providers, the Employment Case Manager ensures high-quality service delivery, achieves program and contract outcomes, and contributes to positive employment and settlement outcomes for clients. REPORTING RELATIONSHIPS: Reports To: ELMS Program Manager Direct Reports: None RESPONSIBILITIES: Conduct Needs & Strengths Assessments and develop an Action Plan for every client by collaborating with the client and reaching agreements on the objectives, services, and activities. Provide short-term employment retention support by helping clients address workplace challenges, understand Canadian workplace expectations, and connect with appropriate resources to support successful employment. Develop and maintain strong relationships with local employers, industry partners, and community organizations to identify employment opportunities, promote client hiring, and support successful job placements. Conduct job development activities, including employer outreach, job matching, labour market research, and advocating on behalf of clients to connect them with sustainable employment opportunities that align with their skills, experience, and career goals. Support clients with maintaining employment through job coaching, including assistance with onboarding procedures (e.g., new-hire packages, timesheets, benefits applications), completion of new-hire training, and familiarization with job-specific requirements and Canadian workplace culture. Assist clients in navigating and accessing other employment services (e.g., WorkBC) and education or skills training programs. Educate clients concerning their employment rights and responsibilities under the Employment Standards Act of British Columbia. Conduct group information sessions and workshops using a variety of service delivery methods and invite guest speakers as needed. Build and strengthen networks with community stakeholders and employers to improve the settlement experience for newcomers in our community. Record, maintain, and report client data and information through relevant platforms. Assist with other ELMS program activities as needed (e.g., Community Connections events, volunteer management, and other settlement initiatives). QUALIFICATIONS: Relevant post-secondary education in immigration services, adult education, social services, employment services, or a related discipline, combined with a minimum of two (2) years of relevant experience in the same or a closely related field, or an equivalent combination of education and experience. Must work well with people and demonstrate knowledge of the challenges that may be part of immigrant settlement in Canada. A demonstrated record of working with diverse populations, employers, training providers, community resources and other employment related service providers. Knowledge of the local labour market, community resources, government programs, job search techniques, career development and issues relating to unemployment. SKILLS AND ABILITIES: Ability to effectively coach clients within set parameters and time frames. Ability to provide services effectively to clients in a one-on-one and group format as well as by outreach and remote access methods. Ability to match between a client’s skill set and abilities, and the needs of an employer. Strong critical thinking, people- and organizational-skills. Strong written and verbal communication skills, with proficiency in Microsoft Office, case management systems, virtual communication platforms, and social media for client and employer engagement. Be self-directed and able to work well independently and as part of a team. ADDITIONAL REQUIREMENTS: Must be legally authorized to work in Canada. Be familiar with and adhere to the philosophy, policies, and procedures of the Association. Represent the Association positively and professionally at all times. Understand and be committed to terms of confidentiality and sign a pledge of confidentiality. Undergo a Criminal Record Search as and when required by the Association. Actively participate in regular performance evaluations. BENEFITS: Comprehensive Extended Health Care, including vision, dental, and counselling services (up to $1,500 coverage). Life Insurance and Long-Term Disability coverage. Registered Retirement Savings Plan (RRSP) available after 1 year of service. Personal days and paid vacation entitlement. The Smithers Community Services Associations ensures equitable, objective hiring processes based on merit. Committed to diversity within our community and our staff, we welcome all applications, including those from visible minority members, Indigenous persons, persons with disabilities, persons of any sexual orientation or gender identity, and other individuals not listed here who may contribute to our inclusive practice and the further diversification of ideas. REVISED DATE: August 2026 ID: JD-2026-016

The Employment Case Manager provides individualized employment planning, career coaching, and job search assistance to newcomers. They also build relationships with local employers to identify job opportunities and support successful client placements.

Candidates must have relevant post-secondary education in social services or a related field and at least two years of experience. Knowledge of the local labour market and the challenges faced by immigrants is essential for this role.

• Extended health care • Vision care • Dental care • Counselling services • Life insurance • Long-term disability coverage • Registered retirement savings plan • Personal days • Paid vacation

• Microsoft OfficeSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Case management
• Job development
• Career coaching
• Labour market guidance
• Employer outreach
• Needs assessment
• Action planning
• Job matching
• Client advocacy
• Employment retention support
• Data management
• Communication skills
• Critical thinking
• Microsoft Office
• Intercultural competence
• Continuous Development
• Organizational Skills
• Self-Discipline
• Advocacy
• Planning
• Volunteer Management
• Research
• Adult Education
• Reconciliation
• Career Counseling
• Case Management
• Social Work
• Confidentiality
• Continuous Improvement Process
• Critical Thinking
• Disabilities
• English Language
• Family Support
• Settlement
• Higher Education
• Innovation
• Labor Economics
• Online Communication
• Operating Budget
• Performance Review
• Program Management
• Remote Access Systems
• Coaching
• Supportive Housing
• Verbal Communication Skills
• Writing
• Trauma Care

• Social Services
• Human Resources
• Education
• Administrative
• Employment Case Manager
• Case Manager
• Social Work and Counselling Professionals
• Child, Family, and School Social Workers

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

28 heures par semaine