Part Time Customer Service Associate

WHO WE ARE Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after. We're proud to create unforgettable experiences for our customers by taking them through the Spence Experience. Our people are the center stone of our business, who bring our vision to life for every customer, every day. We’re committed to fostering a culture where our people are empowered to be as successful as possible, and are provided with all the necessary tools, resources and support to create and live the life they love! WHAT WE OFFER Attractive compensation packages Extended health benefits Amazing employee, friends & family discounts on our products A variety of Learning and Development resources Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones Regular celebrations & employee incentive programs Team building events and activities Opportunity to grow within the company Continuous on the job training, support and mentorship REPORTS TO: SALES SUPPORT SUPERVISOR As a member of customer service team at Spence, you embody our culture and values by providing an exceptional customer experience. You have a passion for our products and are comfortable assisting with presenting valuable products and representing products with confidence. You are the backbone of our store. You promote accuracy within the store through exceptional process handling which includes data management, finances, task management. You professionally act as the first and last point of contact for our clients on the phone, through email and in person within the store. On any given day you’re handling all payments & transactions, answering incoming phone calls and emails, managing inventory counts, shipping & receiving, assisting in store maintenance and cleanliness, showroom upkeep, and supporting the Sales Consultants and Management. Most importantly you ensure our customers are top priority and are all given the full Spence experience. The perfect candidate for this role is an individual with a strong background in customer service. Whether your experience comes from the restaurant industry, reception, retail, or hospitality, if you excel in environments that prioritize customer satisfaction and aim to turn every customer into a raving fan of Spence, this position is for you! The expected start date for this position is early to mid-January 2026. RESPONSIBILITIES Greet every customer in a friendly manner and provide extraordinary customer service Offer sales support to our sales teams during busy periods and take customers through our showroom experience. Ability build rapport with clients and identify client needs through our Spence selling system. Inspect and process incoming jewelry repairs. Follow up with customers via phone or email regarding their repair orders. Complete quality checks and provide completed orders to customers at pickup, ensure that customers have a great experience. Answer all phone and email correspondences Cash handling and end of day processing Assist in coordinating the showroom appearance, merchandising and store tidiness. A few things we hope you have… You’re detailed oriented, have excellent time management skills and are willing to embrace a structured process You have excellent time management skills and make great decisions about which work to prioritize You have strong problem solving, and conflict resolution abilities You are energetic, outgoing and have strong customer relationship skills You have excellent verbal and written communication and are comfortable professionally communicating face to face, over the phone and in writing You have at least a years’ experience working in a customer service environment You’re used to working with a computer and are willing to learn new technology and software You have a minimum availability of 3 days a week, and of those 3 days at least 1 weekend day Bonus points if you have previous administrative or reception experience Compensation The pay range for this position is $17.15-17.85 per hour. Pay ranges are established based on work location and market standards for the applicable position. The successful candidates starting pay rate will be determined based on job-related skills, experience, and qualifications.

Provide an exceptional customer experience by greeting clients, handling payments, and managing store communications via phone and email. Support the sales team and management through inventory counts, showroom maintenance, and processing jewelry repairs.

Candidates must have at least one year of customer service experience and be proficient with computers and new software. Minimum availability of three days per week, including at least one weekend day, is required.

• Extended Health Benefits • Employee Discounts • Learning And Development Resources • Work Anniversary Gifts • Birthday Gifts • Personal Milestone Gifts • Employee Incentive Programs • Team Building Events • Career Growth Opportunities • On The Job Training • Mentorship

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Cash Handling
• Data Management
• Inventory Management
• Shipping And Receiving
• Conflict Resolution
• Time Management
• Verbal Communication
• Written Communication
• Problem Solving
• Relationship Building
• Merchandising
• Administrative Support
• Reception

• Customer Service & Support
• Retail
• Sales
• Administrative
• Hospitality

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine