Client Care Coordinator

CASUAL POSITION IN NORTH VANCOUVER CLOSES: Open Until Filled BE PART OF SOMETHING MEANINGFUL As part of the Squamish Nation’s Yúustway Health and Wellness Team, you will support Nation Members through compassionate, culturally safe, and community‑rooted care. In this role, you’ll ensure clients receive timely, coordinated home support services while embodying the values of snew̓íyelh (teachings), wenáxws (respect), and Úxwumixw (community/peoples). Your work will help restore balance, uphold dignity, and strengthen wraparound care for members navigating health challenges. WHAT YOU’LL DO * Serve as the central point of communication for clients, managing scheduling and liaising with the nursing team as needed. * Provide warm, trauma‑informed support by anticipating needs, comforting clients, and helping them navigate care. * Coordinate and oversee scheduling for Home Support teams, ensuring urgent needs are prioritized. * Assist clients with transportation, medical appointments, and escorts. * Maintain accurate client records, contact information, and service requirements. * Collaborate with third‑party contracted services when additional staffing is needed. * Maintain monthly scheduling capacity reports and advise teams on service availability. * Provide insight and recommendations on scheduling systems, EMR tools (AlayaCare), and workflow enhancements. * Assist with project planning and implementation for Home & Community Care initiatives. * Prepare documents, reports, requisitions, and correspondence based on program needs. WHAT WE’RE LOOKING FOR * Diploma/Certificate in Business Administration, Medical Office Assistance, Project Management, or related field. * Indigenous Cultural Safety training (recent or willingness to complete). * 2–3 years in administrative, scheduling, care coordination, or related experience. * Experience supporting health programs, working with EMRs, and using MS Office. * Experience working in First Nations contexts is an asset. * Comfort supporting clients with compassion and cultural humility. * Strong communication, organization, and time management skills. * Ability to work calmly in high‑pressure situations. * Data management and reporting skills, including Excel. * Commitment to confidentiality, integrity, and cultural safety. * Valid BC Driver’s License (Class 4 or 5 preferred) and reliable vehicle. * Ability to work evenings/weekends when required. * Ability to lift up to 25 lbs and provide vaccination history. * Knowledge and understanding of Skwxwú7mesh Úxwumixw history, culture, customs, land, and People is preferred. WHY WORK WITH US * Impactful Work – Be part of a team dedicated to serving the community through Na estétx̱ w sḵwálwen cht (Trust), Na estitkw sḵwálwen cht (Security), Na esḵw’úḵw’ulh sḵwálwen cht (Purpose) and Na eslhílhkw’is sḵwálwen cht (Belonging) * Professional Growth – We invest in our people with training, mentorship, and career development * Sḵwx̱wú7mesh Úxwumixw Values – Be part of an organization that values Úxwumixw (community/peoples), snew̓íyelh (guiding through teachings), wenáxws (respect) and inclusivity. As a dynamic community organization, we understand the importance of employing enthusiastic and talented people to work together. We know that our future strength and growth is very much dependent on our key resources – our people. With a variety of programs and services, we offer career paths that fit many areas of expertise, backgrounds, and interests. Along with competitive compensation and benefits, we foster an environment that values diversity through the respect and appreciation of each person for their individual attributes. Wage Rate: $28.00 - $30.00 Join us in building a future rooted in culture, values, and community strength. Your work matters here. #Workwithpurpose

The Client Care Coordinator serves as the central point of communication for clients, managing scheduling and liaising with the nursing team. They also provide trauma-informed support, maintain accurate client records, and assist with project planning for home and community care initiatives.

Candidates must possess a diploma or certificate in Business Administration, Medical Office Assistance, or a related field, along with 2-3 years of relevant experience. A valid driver's license and the ability to work in high-pressure situations are also required.

• Competitive compensation • Professional growth • Training • Mentorship • Career development

• Gestion du tempsSouhaitée
• Sens de l’organisationSouhaitée
• CommunicationSouhaitée
• Microsoft OfficeSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Care coordination
• Scheduling
• Administrative support
• Trauma-informed care
• Data management
• Communication
• Organization
• Time management
• Microsoft Office
• AlayaCare
• Cultural safety
• Project planning
• Reporting
• Client relations

• Healthcare
• Social Services
• Administrative
• Management & Leadership

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine