Bilingual Customer Experience Representative (English/French) - Part-Time

What we will offer you: Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do. Opportunity: A continuous focus on professional development with many opportunities for training & career growth. Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges. Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly. Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments. Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends. Safety Focused: We care about you and have committed to a zero-harm workplace. Customer Experience Representative (Advanced Support) Specializing in complex customer interactions, problem resolution, and cross-functional support. This is not a typical customer service role. As a Customer Experience Representative (Advanced Support), you are the front line of our business, supporting customers through time-sensitive and often sensitive situations while collaborating across teams to ensure safe, reliable service. You will play a critical role in resolving complex customer issues, coordinating with internal stakeholders, and delivering a seamless customer experience. What You'll Do Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns. Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions. Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service. Build trust quickly through clear, empathetic communication and confident problem-solving. Manage complex customer requests involving billing, payments, and service coordination. Maintain accurate, detailed documentation across platforms. What You Bring Proven ability to solve problems in fast-paced, high-stakes environments. Strong collaboration skills and comfort working across multiple teams. Advanced computer proficiency with the ability to multitask across systems. Ability to build rapport quickly and manage sensitive conversations with professionalism. High level of adaptability, attention to detail, and sound judgment Fluency in French (oral and written) Why Join Us Consistent daytime schedule. A dynamic role with exposure to multiple areas of the business. Meaningful work that directly supports customer safety and experience. Legal Authorization to work in the country in which you are applying. We do not sponsor individuals for employment visas now or in the future for this opening. Why Join Us Multiple shift options available, designed to provide flexibility and support work-life balance. A dynamic role with exposure to multiple areas of the business. Meaningful work that directly supports customer safety and enhances the customer experience. An opportunity to apply your problem-solving skills in a collaborative, fast-paced environment. The expected hourly range for this role is $23.00 to $26.00 per hour (based on skills, experience, qualifications, and geography). This position is also eligible for an annual incentive program. Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do. "Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at [email protected] to let us know how we can enhance your experience."

Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns. Collaborate with dispatch and field teams to resolve complex customer issues and ensure reliable service.

Requires fluency in both French and English with proven problem-solving abilities in fast-paced environments. Candidates must possess advanced computer proficiency and the ability to manage sensitive conversations with professionalism.

• Health benefits • Health & wellness spending accounts • Maternity leave top-up • Employee assistance program • Mental health support • Professional development • Training opportunities

• Souci du détailSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer experience
• Problem resolution
• Bilingualism
• French fluency
• English fluency
• Communication
• Multitasking
• Computer proficiency
• Conflict resolution
• Data documentation
• Stakeholder coordination
• Adaptability
• Attention to detail
• Judgment
• Empathy
• Rapport Building
• Workplace Inclusivity
• Professionalism
• Microsoft Excel
• Mental Health
• Billing
• Customer Service
• Employee Assistance Programs
• French Language
• Problem Solving
• Relationship Building
• Collaboration
• Coordinating
• Dispatching
• Prioritization
• Customer Inquiries
• Teamwork
• Detail Oriented

• Customer Service & Support
• Energy
• Administrative
• Customer Experience Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine