Service Advisor/Technician

A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job Description As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers. We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving. What you’ll bring to the team * Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task * Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days * Top-notch communication skills * Impressive attention to detail and a love for tinkering ‘til you figure it out * Eagerness to learn the ins and outs of servicing bicycles * A desire to continually learn proper service methods and new technologies Trek Benefits: • Flexible and fun company culture • 401(k) with match and Employee Stock Ownership Plans (ESOP) • Employee discounts on all product • Deep partner retail discounts We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. We are an E-Verify employer. For more information, please click on the following links: E-Verify Participation Poster: English / Spanish [https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf] E-Verify Right to Work Poster: English [https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf] | Spanish [https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf]

As a Trek Service Technician/Advisor, you will troubleshoot repairs and service all kinds of bikes while building relationships with customers. You will also support the Service Manager and be the face of the department when they are unavailable.

The ideal candidate should have fantastic hospitality skills and a willingness to learn, with a focus on communication and problem-solving abilities. Prior shop experience is less important than a positive attitude and eagerness to help customers.

• Flexible and Fun Company Culture • 401(k) with Match • Employee Stock Ownership Plans (ESOP) • Employee Discounts on All Product • Deep Partner Retail Discounts

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Communication
• Problem Solving
• Attention to Detail
• Teamwork
• Hospitality
• Self-Motivation
• Eagerness to Learn

• Customer Service & Support
• Retail
• Trades
• Hospitality
• Sports & Recreation

Expérience minimale

0+ ans

Postuler avant le

30 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine