Play Centre Manager

PLAY CENTRE MANAGER Sharky's Playground Welland ON Job Type: Full-Time / Part Time - Permanent Salary: $19.00 - $22.00 per hour Expected Hours: 25 - 40 per week ABOUT US Sharky's is a locally owned indoor playground in Welland, Ontario. We provide a safe, clean, and fun environment where children can play, and celebrate birthdays. We are looking for a hands-on Play Centre Manager who takes pride in maintaining a welcoming facility, leading a small team, and delivering exceptional customer experiences. This is a working management position. The successful candidate will actively participate in the day-to-day operation of the facility, including customer service, cleaning, facility upkeep, party support, and team leadership. Sharky's is seeking a hands-on Play Centre Manager to oversee the day-to-day operation of our family entertainment facility. This role is ideal for a leader who enjoys working with children and families, managing a small team, and creating a fun, safe, and welcoming environment. The successful candidate will be responsible for facility operations, staff scheduling and coaching, customer service, birthday party coordination, and maintaining high standards of cleanliness and safety. This is not a desk job—the Manager is actively involved in daily operations and works alongside the team to ensure every guest has a great experience. KEY RESPONSIBILITIES FACILITY OPERATIONS * Open and close the facility according to company procedures. * Ensure the playground, party rooms, washrooms, seating areas, and common spaces are clean, safe, and ready for guests. * Conduct daily facility inspections and address maintenance concerns promptly. * Maintain a safe environment for children, families, and staff. * Monitor admissions, capacity limits, and overall guest experience. TEAM LEADERSHIP * Recruit, train, and coach employees. * Create and manage staff schedules. * Monitor attendance and performance. * Lead by example and maintain a positive workplace culture. * Assist ownership with staffing needs and operational improvements. CUSTOMER EXPERIENCE * Greet and assist guests. * Handle customer concerns professionally and effectively. * Ensure birthday parties and special events run smoothly. * Foster a positive and family-friendly atmosphere. CLEANING & FACILITY MAINTENANCE * Perform daily cleaning and sanitation of play structures and equipment. * Complete deep-cleaning tasks as required. * Maintain washrooms, party rooms, reception areas, and staff areas. * Perform basic maintenance tasks such as painting touch-ups, minor repairs, assembling equipment, changing light bulbs, and organizing storage areas. * Coordinate larger repairs and maintenance services when necessary. * Ensure cleaning supplies and facility inventory remain adequately stocked. ADMINISTRATION * Complete cash reconciliations and deposits. * Manage inventory and supply orders. * Prepare basic operational reports. * Monitor bookings and assist with revenue-generating initiatives. QUALIFICATIONS REQUIRED * Previous supervisory or management experience. * Strong customer service and communication skills. * Ability to work independently and make sound decisions. * Comfortable performing physical work, cleaning, and facility upkeep. * Ability to lift up to 50 lbs. * Availability to work evenings, weekends, holidays, and school breaks as required. * be able to provide a vulnerable sector and background check PREFERRED * Experience in retail, hospitality, recreation, childcare, or family entertainment. * First Aid/CPR Certification. * Experience managing birthday parties, events, or recreational programming. WHAT WE'RE LOOKING FOR The ideal candidate: * Takes ownership and initiative. * Enjoys working with children and families. * Is highly organized and dependable. * Leads by example. * Is not afraid to roll up their sleeves and help wherever needed. * Understands that cleanliness, safety, and customer experience are critical to our success. BENEFITS * Paid vacation * Employee discounts * Flexible scheduling (managers are asked to work every other weekend) * Growth opportunities * Supportive and family-oriented work environment POTENTIAL FOR SMALL 1/4LY BONUS FOR * increased Birthday party booking targets * increased Revenue targets SCHEDULE * Day shifts * Evening shifts * Weekend availability required * Holidays as needed If you are a motivated leader who enjoys creating memorable experiences for families while maintaining a clean, safe, and fun facility, we'd love to hear from you. Apply today and join the Play team! Sharky's is proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive, respectful, and welcoming workplace. We encourage applications from all qualified individuals, including women, Indigenous Peoples, persons with disabilities, members of visible minorities, and individuals of all backgrounds, identities, and experiences. Sharky's Jax Jungle Play is committed to providing accommodations throughout the recruitment, selection, and employment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Applicants requiring accommodation are encouraged to notify us at any stage of the hiring process, and every reasonable effort will be made to meet their needs. As part of our recruitment process, Sharky's does not utilize technology-assisted tools, including artificial intelligence (AI), to support the screening and evaluation of applications. Any such tools are used to assist decision-making and do not replace human review. Employment decisions are made by qualified hiring personnel based on the applicant's qualifications, experience, and suitability for the role. We thank all applicants for their interest in joining the team. Only those selected for an interview will be contacted.

Oversee the daily operations of a family entertainment center, including staff leadership, facility maintenance, and customer experience management. The role involves hands-on work such as cleaning, party coordination, and ensuring a safe environment for children.

Requires previous supervisory or management experience and the ability to perform physical labor, including lifting up to 50 lbs. Candidates must be able to provide a vulnerable sector check and be available for evenings, weekends, and holidays.

• Paid vacation • Employee discounts • Flexible scheduling • Growth opportunities • Supportive and family-oriented work environment • Quarterly bonus potential

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Team Leadership
• Customer Service
• Facility Management
• Staff Scheduling
• Event Coordination
• Budgeting
• Inventory Management
• Conflict Resolution
• Cleaning and Sanitation
• Basic Maintenance
• Cash Reconciliation
• Recruitment
• Training and Coaching
• Operational Reporting
• Safety Compliance
• Time Management
• Facility Repair And Maintenance
• Facility Inspection
• Employee Coaching
• Lifting Ability
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Working With Children
• Artificial Intelligence
• Deposit Accounts
• Management
• Decision Making
• Cleanliness
• Communication
• Disabilities
• Discounts And Allowances
• Facility Operations
• Leadership
• Operations
• Painting
• Sanitation
• Coaching
• Scheduling
• Coordinating

• Management & Leadership
• Sports & Recreation
• Hospitality
• Customer Service & Support
• Retail
• Centre Manager
• Preschool / Childcare Director
• Child Care Service Managers
• Education and Childcare Administrators, Preschool and Daycare

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine