Receptionist, Highlands Animal Hospital (Casual)

Receptionist, Client Care Location: North Vancouver, British Columbia Position: Casual Part-time Compensation: $19.00 to $25.00 per hour, depending on experience Highlands Animal Hospital is currently welcoming a Casual Part-Time Reception Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated! As part of the VCA family, you will have the flexibility to pick up shifts at other VCA locations, expanding your experience and network within our supportive community. Create a warm and welcoming environment for our patients and pet parents Ability to answer a multiline phone system and track and schedule appointments effectively Placing outbound calls to pet parents for follow-up and future appointment bookings Respond and manage email correspondence; clients, referring veterinarians & internal office messages Admitting and discharging pet patients Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments Previous customer service or front desk experience in hospitality is an asset! No experience with animals, no problem, so long as you love pets! What We Can Offer You A caring culture of Wellness and Appreciation Exceptional career development: there is room to grow here! Referral Bonus Rewards Opportunities to give back to your community through VCA initiatives Casual position with flexible hours Opportunity to pick up shifts at other VCA Canada hospitals Supportive team environment and ongoing training Room for growth and advancement within VCA Our Story VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Join Us! If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Manage the front desk by welcoming clients, scheduling appointments, and handling phone and email correspondence. Responsible for patient admission, discharge, invoicing, and maintaining the cleanliness of common areas.

Previous customer service or hospitality front desk experience is considered an asset. Candidates must be organized, empathetic, and have a love for pets.

• Career Development • Referral Bonus • Community Give-back Initiatives • Flexible Hours • Ongoing Training

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Multiline Phone Systems
• Appointment Scheduling
• Billing
• Invoicing
• Email Management
• Client Care
• Reception Management
• Hospitality

• Customer Service & Support
• Healthcare
• Administrative
• Hospitality

Expérience minimale

0+ ans

Postuler avant le

24 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level