Client Care (Reception) - Kitsilano Animal Clinic

[https://assets.jazz.co/customers/customer_20200618163453_LICNM0ZSG3KBL5LO/layout/20221018220812-logo3%20(1).png] Welcome, we're thrilled you are considering joining the highly skilled team at Kitsilano Animal Clinic Learn More Kitsilano Animal Clinic (kitsilanoanimalclinic.ca) is located in Vancouver, BC. We are committed to the highest standards of patient care, providing medicine and surgery in a unique, collaborative environment of compassionate and friendly professionals. Our team values work/life balance, offering flexible schedules and a vibrant work environment. About the Role Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests. Why Join The Kitsilano Team? A Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence. Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit. Professional Growth: Access to a continuing education platform, to develop your veterinary skills. What The Role Can Offer * Competitive Base Salary * Comprehensive benefits include: medical, dental & life insurance * Flexible Schedule * Vacation & Paid Time Off Pay Rate: $18.00 - $20.00 The VetCare Community Benefits * A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members. * A community wide social platform * Recognition programs * Access to our veterinary learning platform About VetCare VetCare (vet-care.ca) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better outcomes for pets and the people who love them. [https://assets.jazz.co/customers/customer_20200618163453_LICNM0ZSG3KBL5LO/layout/20260119191151-image-20260119111150-1.png] [https://assets.jazz.co/customers/customer_20200618163453_LICNM0ZSG3KBL5LO/layout/20220404175200-Banner-tradeshow-vetcare1872x320px.jpg]

The role involves greeting clients, managing incoming calls, and scheduling appointments with a compassionate approach. Additionally, the specialist performs administrative tasks such as handling mail, drafting correspondence, and completing reports.

The ideal candidate should possess strong customer service skills and the ability to build positive relationships with clients and their pets. Entry-level experience is acceptable for those who are respectful and professional in all interactions.

• Medical Insurance • Dental Insurance • Life Insurance • Flexible Schedule • Vacation • Paid Time Off • Employee Assistance Program • Mental Health Support • Relationship Support • Financial Support • Nutritional Support • Social Platform • Recognition Programs • Veterinary Learning Platform

• Service à la clientèleSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Client Relationship Management
• Appointment Scheduling
• Call Screening
• Administrative Tasks
• Communication
• Compassion
• Office Management
• Correspondence Drafting
• Reporting

• Customer Service & Support
• Healthcare
• Administrative

Expérience minimale

0+ ans

Postuler avant le

8 oct. 2026

Langue de l’offre

anglais

Heures de travail

20 heures par semaine