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Détails du poste

Do you believe in putting the customer first? Do you love to solve problems and create solutions? The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! Responsibilities * Respond to customer inquiries and offer solutions in a courteous and professional manner * Follow up with customers to identify and support their needs * Promote customer loyalty by providing exceptional customer support * Review and follow up on order reports on a daily basis * Other duties as assigned Qualifications * Strong customer service focus * Team oriented * High school diploma or equivalent * Exceptional communication skills, both written and verbal * Proven ability to multitask and maintain organization * Proficiency with computers and Microsoft Office programs * Flexibility to work all shifts, including evenings and weekends, as required Why The Brick * Competitive remuneration package that will commensurate with experience * Career progression potential with plenty of access to ongoing personal and professional development * Employee discounts * A dynamic environment to showcase your leadership talents. Apply now The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [email protected]

Ce que vous ferez

The Customer Service Associate is responsible for responding to customer inquiries, offering solutions, and promoting customer loyalty. They must also review and follow up on daily order reports while maintaining a professional and courteous demeanor.

Exigences

Candidates must have a high school diploma or equivalent and strong communication skills. Proficiency in Microsoft Office and the ability to multitask in a team-oriented environment are also required.

Avantages

• Competitive remuneration package • Career progression potential • Professional development • Employee discounts

Compétences indiquées

• Service à la clientèle · Souhaitée
• Travail d’équipe · Souhaitée
• Résolution de problèmes · Souhaitée
• Sens de l’organisation · Souhaitée
• Microsoft Office · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Problem solving
• Communication skills
• Multitasking
• Organization
• Computer proficiency
• Microsoft Office
• Teamwork
• Professionalism
• Customer Support
• Customer Service
• Communication
• Loyalty Programs
• Leadership
• Operations Management
• Team Oriented
• Customer Inquiries
• Enthusiasm

Domaines d’emploi

• Customer Service & Support
• Retail
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives