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Détails du poste

Leadership of Self and Others - Works under direct supervision and/or within established policies practices and guidelines with minimal opportunity for deviation - Incorporates change initiatives into own day-to-day work as directed Service Delivery - Understands the day-to-day basic support needs of assigned customers - Executes basic administrative, operational, or customer support tasks under direct supervision - Responds to basic task-related inquiries related to own support area Relationships - Interacts and develops working relationships with internal - Exchange/record task-related information - May exchange standard administrative, operational, or customer support information or provide support services to external contacts Problem Solving - Resolves well-defined and standard administrative, operational, or customer support issues within standard operating procedures and refers issues outside of established procedures to higher levels - Utilizes standard operating procedures or relies on readily available assistance of Team Leader Continuous Improvement/Innovation - May provide input into specific job-related process improvements - Learns and implements basic policies, procedures, quality, and compliance standards Decision Making - Limited decision making within defined parameters around work expectations, quality standards, priorities, and timing - Work impacts limited to own area and errors require simple rework/correction Risk Management - Responds to risks in accordance with established guidelines/procedures/practices - Identifies and notifies more senior Team Members of risks; obtains assistance from available resources as required - Risks associated with specific work processes are mitigated by direct supervision Scope of Knowledge, Work & Experience - Entry level role for an individual contributor performing basic day-to-day task related support activities - Applies knowledge of foundational concepts, terminology, and specialized administrative, operational, or customer support requirements to support areas of responsibility and perform well-defined or routine tasks - Typically holds a minimum of a High School Diploma and 0-2 years of experience, or an equivalent combination of training and experience. May also hold a One Year Certificate.

Ce que vous ferez

The role involves providing basic administrative and operational support to customers and internal teams. Responsibilities include responding to inquiries, executing routine tasks, and following established operating procedures.

Exigences

The position requires a high school diploma or equivalent combination of training and experience. Candidates should have 0-2 years of experience and the ability to work under direct supervision.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Administrative support
• Operational support
• Problem solving
• Communication
• Compliance
• Task management
• Support Services
• Customer Support
• Decision Making
• Continuous Improvement Process
• Standard Operating Procedure
• Leadership
• Innovation
• Problem Solving
• Risk Management
• Process Improvement

Domaines d’emploi

• Retail
• Customer Service & Support
• Administrative
• Food & Beverage
• Food Clerk
• Fast Food / Counter Worker
• Kitchen Helpers
• Fast Food and Counter Workers