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Détails du poste

Role Overview Is "I'll figure it out and get it done" your personal motto? Are you passionate about fitness, a bit of a gear nerd, and the kind of person who genuinely likes sorting out problems for people? We're a rapidly growing e-commerce company selling fitness equipment across Canada and the USA, and we're looking for a knowledgeable Customer Support Representative to join our team. Whether a customer has a question about an order, a logistics hiccup, or needs a hand figuring out the right gear, you're the person who makes it right — over the phone, over email, and sometimes hands-on in the showroom. This is a highly independent role. We hire self-starters and then get out of their way — problem-solving, initiative, and ownership are the name of the game here. We're looking for someone who knows fitness equipment — either you already know Bells of Steel, or you've got a solid handle on the kind of gear we sell — and who's comfortable on the phone and in an email ticketing system. You're not afraid to roll up your sleeves and get your hands dirty when the job calls for it. What's in it for you This is a seasonal position from October 2026 to February 2027, with the potential to transition to full-time based on business needs Great working environment opportunities to work independently and as part of the team What you'll be doing Answering customer phone calls and resolving their issues Working through customer support tickets in our help desk Troubleshooting logistics problems and keeping orders on track Creating sales quotes for customers who need them Handling order returns in our warehouse Lending a hand where it's needed — pitching in around the warehouse and getting your hands dirty here and there The schedule & location This is a hybrid role based in the Calgary/Toronto area. You'll work mostly remotely, but we get together for team meetings and occasional in-person workdays — and the warehouse side of the role means some on-site time — so you'll need to be local. Core hours are Monday to Friday, 8:00 AM to 4:30 PM MST/EST, with occasional additional weekend coverage as business needs require. Some of the software you'll be using Gorgias ClickUp Brightpearl Xero Who you are Comfortable on the phone and confident working in an email ticketing system A self-starter and problem solver who doesn't wait to be told what to do Passionate about fitness and knowledgeable about the gear (Bells of Steel product knowledge is a big plus) Happy to roll up your sleeves — including the occasional hands-on warehouse day Genuinely excited about the values below — not just willing to nod along to them

Ce que vous ferez

The representative will manage customer inquiries via phone and email, resolve logistics issues, and process sales quotes. Additionally, the role involves hands-on warehouse tasks and maintaining order accuracy.

Exigences

Candidates must be self-starters with strong problem-solving skills and a passion for fitness equipment. Proficiency in email ticketing systems and the ability to perform occasional physical warehouse work are required.

Avantages

• Potential to transition to full-time • Great working environment

Compétences indiquées

• Gestion du temps · Souhaitée
• Customer support · Souhaitée
• Résolution de problèmes · Souhaitée
• Opérations d’entrepôt · Souhaitée
• Logistique · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer support
• Problem solving
• Fitness equipment knowledge
• Phone communication
• Email ticketing systems
• Logistics
• Sales quoting
• Warehouse operations
• Gorgias
• ClickUp
• Brightpearl
• Xero
• Self-starter
• Time management
• Product Knowledge
• Self-Starter
• Xero (Accounting Software)
• ClickUp (Software)
• Customer Support
• Email Management
• Sales
• Selling Techniques
• Warehousing
• Help Desk Support
• Problem Solving
• Telephone Skills
• Showrooms
• Sorting
• Troubleshooting (Problem Solving)

Domaines d’emploi

• Customer Service & Support
• Logistics
• Retail
• Sports & Recreation
• Administrative
• Customer Support Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives