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Détails du poste

Career Opportunity Libro Credit Union is growing! Join Libro Credit Union as a Part Time Service Representative at our Sarnia location At Libro Credit Union, every employee and every customer are an member. Everything we do is about strengthening financial well-being for a better tomorrow. Libro invests in our employee’s development and career ambitions. We value candidates who are accountable, courageous, inclusive, driven to perform and have a passion for supporting people, local business and communities in strengthening their financial well-being. As a Certified B Corporation©, we use business as a force for good. That means: Empowering people to live their most fulfilled lives. Supporting businesses and communities to thrive. Caring for the planet and economic growth through sustainable practices. We are currently hiring a Part Time Service Representative supporting our Sarnia location. Weekly Hours: 24 This position requires availability to work shifts as scheduled, including evenings and weekends if applicable and requires flexibility to changes in hours as required. The Service Representative is the first point of contact for members at Libro branches, providing essential day-to-day transactional support with a high level of service and accuracy. As the face of Libro in the branch, the Service Representative plays a critical role in maintaining trust, efficiency, and member satisfaction. The Role Serve as the primary point of contact for members visiting the branch, calling in, or engaging through digital channels. Deliver prompt, friendly, and accurate service, ensuring a positive member experience at every interaction. Efficiently execute a range of routine banking transactions including deposits, withdrawals, bill payments, loan payments, and bank drafts. Support members with digital banking needs, including troubleshooting, navigation, and use of self-serve platforms. Handle member concerns or service issues with empathy, professionalism, and a focus on resolution. Demonstrate strong knowledge of day-to-day banking products including demand deposit accounts, debit and credit cards, e-transfers, and statement services. Recognize and act on opportunities to refer to branch specialists. Adhere to all procedures regarding privacy, anti-money laundering (AML), and financial transaction verification. Contribute to a positive and inclusive team environment that reflects Libro’s values and culture. What We're Looking For A passion that aligns with Libro’s Purpose. We want to strengthen financial well-being for a better tomorrow and we’re looking for people to join us in making a difference to people, businesses, and communities. Display the Libro values of Accountability, Courage, High Performance and Inclusive Mindset. Front-line customer service or financial services environment. Experience in a front-line customer service or financial services environment. Strong attention to detail skills working within a fast-paced environment. We Offer Total Reward Programs to Set You Up for Success In & Outside of Work: Competitive salaries, pension plans, & incentive programs, that value your dedication. Employee wellness programs, Employee & Family Assistance Program, fitness club discounts, technology offers, travel and entertainment deals. Dedicated staff banking specialists to support strengthening your own financial well-being! Staff accounts and staff rates on products and services. We believe in developing internal talent. Unlock your potential with tuition assistance and opportunities for advancement. If you're passionate about helping your community, interested in being part of a remarkable team, and want to do your part to strengthen financial well-being for a better tomorrow - we want to hear from you! Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect. As an inclusive employer we are committed to providing a fully accessible recruitment process. Email us at [email protected] any time during the recruitment process to let us know what supports you may need to be successful. Please note the expected salary range for this role is available on the Libro Careers site, where candidates are required to apply.

Ce que vous ferez

Serve as the primary point of contact for members, executing routine banking transactions and providing digital banking support. Ensure a positive member experience while adhering to privacy and anti-money laundering procedures.

Exigences

Candidates should have experience in a front-line customer service or financial services environment. Strong attention to detail and alignment with the organization's values of accountability and inclusivity are required.

Avantages

• Competitive Salaries • Pension Plans • Incentive Programs • Employee Wellness Programs • Employee & Family Assistance Program • Fitness Club Discounts • Technology Offers • Travel And Entertainment Deals • Staff Banking Specialists • Staff Accounts And Rates • Tuition Assistance

Compétences indiquées

• Service à la clientèle · Souhaitée
• Souci du détail · Souhaitée
• Communication Skills · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Financial Services
• Banking Transactions
• Digital Banking Support
• Attention To Detail
• Problem Resolution
• AML Compliance
• Privacy Procedures
• Communication Skills
• Accountability

Domaines d’emploi

• Customer Service & Support
• Finance & Accounting